Delighted vs Simplesat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers fewer features (41 vs 79) and more integrations (28 vs 16). Starting price: Delighted at $25/mo vs Simplesat at $119/mo. Delighted has 37 unique features while Simplesat has 75 unique features, with 4 features in common.
| Delighted | Simplesat | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 79 |
| AI-Powered Features | 4 | 2 |
| Starting Price | $25/mo | $119/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 28 | 16 |
| Shared Features | 4 | |
| Shared Integrations | 7 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI Features (0 vs 2)
| Feature | Delighted | Simplesat |
|---|---|---|
| AI-Generated Questions | ||
| Topic Detection |
Account Management (0 vs 1)
| Feature | Delighted | Simplesat |
|---|---|---|
| Multi-Brand Support |
Administration (2 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Benchmarking | ||
| Custom Reports | ||
| Customer Segmentation | ||
| Net Promoter Analysis | ||
| Predictive Analytics | ||
| Reporting Dashboard | ||
| Sentiment Analysis Dashboard | ||
| Trend Analysis |
Automation (2 vs 1)
| Feature | Delighted | Simplesat |
|---|---|---|
| Automated Follow-Up Reminders | ||
| Automated Workflows | ||
| Survey Scheduling |
Billing (0 vs 2)
| Feature | Delighted | Simplesat |
|---|---|---|
| Credit Card Payments | ||
| Wire Payments |
Collaboration (1 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| Team Collaboration |
Compliance (0 vs 2)
| Feature | Delighted | Simplesat |
|---|---|---|
| On-Demand Security Reviews | ||
| TOS and DPA Customization |
Content Management (2 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Customer Management (0 vs 1)
| Feature | Delighted | Simplesat |
|---|---|---|
| Customer Management |
Customization (2 vs 2)
| Feature | Delighted | Simplesat |
|---|---|---|
| Custom Branding | ||
| Custom Domain | ||
| Survey Branding | ||
| Survey URL Customization |
Data Management (1 vs 2)
| Feature | Delighted | Simplesat |
|---|---|---|
| CSV Customer Import | ||
| CSV Data Export | ||
| Data Export |
Delivery Methods (0 vs 4)
| Feature | Delighted | Simplesat |
|---|---|---|
| Direct Email Delivery | ||
| Direct Link Surveys | ||
| Email Embed | ||
| Web Embed Surveys |
Design (0 vs 2)
| Feature | Delighted | Simplesat |
|---|---|---|
| Custom Rating Icons | ||
| Mobile Responsive Design |
Distribution (1 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| Multi-Channel Distribution |
Email Features (0 vs 3)
| Feature | Delighted | Simplesat |
|---|---|---|
| Custom Email Templates | ||
| Personalized Emails | ||
| Send from Custom Domain |
Features (0 vs 1)
| Feature | Delighted | Simplesat |
|---|---|---|
| Dynamic Placeholders |
Feedback Collection (2 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| Email Capture | ||
| Feedback Forms |
Feedback Management (0 vs 2)
| Feature | Delighted | Simplesat |
|---|---|---|
| Feedback Tags | ||
| Private Notes |
Integration (1 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| API Access |
Integrations (0 vs 14)
| Feature | Delighted | Simplesat |
|---|---|---|
| Autotask Integration | ||
| BrightGauge Integration | ||
| ConnectWise Integration | ||
| Custom Integrations | ||
| Freshdesk Integration | ||
| Infusionsoft Integration | ||
| Intercom Integration | ||
| Microsoft Teams Integration | ||
| Power BI Integration | ||
| Public API | ||
| Salesforce Integration | ||
| Slack Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Limits (0 vs 1)
| Feature | Delighted | Simplesat |
|---|---|---|
| Monthly Email Send Limit |
Localization (1 vs 1)
| Feature | Delighted | Simplesat |
|---|---|---|
| Multi-Language Support |
Mobile (1 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| Mobile App |
Notifications (0 vs 2)
| Feature | Delighted | Simplesat |
|---|---|---|
| Instant Email Notifications | ||
| Summary Emails |
Reporting (0 vs 10)
| Feature | Delighted | Simplesat |
|---|---|---|
| Advanced Filtering | ||
| Answers Drilldown | ||
| Automated Reports | ||
| Custom Dashboards | ||
| Feedback Details View | ||
| Pivot Table Reports | ||
| Printable PDF Reports | ||
| Response Rate Reporting | ||
| Saved Filters and Views | ||
| Survey Dashboards |
Response Management (2 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Review Generation (0 vs 2)
| Feature | Delighted | Simplesat |
|---|---|---|
| Automated 5-Star Review Requests | ||
| Review Display Buttons |
Security (2 vs 8)
| Feature | Delighted | Simplesat |
|---|---|---|
| Custom Roles | ||
| Data Security & Compliance | ||
| Directory Sync | ||
| Enterprise SSO | ||
| Granular User Permissions | ||
| SIEM Activity Stream | ||
| SSO Integration | ||
| SSO with Google and Microsoft | ||
| Two-Factor Authentication | ||
| User Activity Logs |
Support (2 vs 6)
| Feature | Delighted | Simplesat |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Design and Code Support | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Onboarding & Training | ||
| Phone Support | ||
| Priority Support |
Survey Customization (0 vs 1)
| Feature | Delighted | Simplesat |
|---|---|---|
| Customizable Surveys |
Survey Features (0 vs 3)
| Feature | Delighted | Simplesat |
|---|---|---|
| Conditional Logic | ||
| Multi-Question Surveys | ||
| Multiple Question Types |
Survey Types (0 vs 3)
| Feature | Delighted | Simplesat |
|---|---|---|
| CES (Customer Effort Score) Surveys | ||
| CSAT Surveys | ||
| NPS (Net Promoter Score) Surveys |
Surveys (8 vs 0)
| Feature | Delighted | Simplesat |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Testimonials (0 vs 3)
| Feature | Delighted | Simplesat |
|---|---|---|
| Customizable Feedback Widgets | ||
| Live Satisfaction Score Widget | ||
| One-Click Feedback Publishing |
Unique Features
Only in Delighted (37)
Audit Logs
Role-Based Access Control
Real-Time Alerts
AI-Powered Sentiment Analysis
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Automated Workflows
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
Data Export
+ 17 more unique features
Only in Simplesat (75)
Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates
+ 55 more unique features
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