Delighted vs Reputation.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers fewer features (41 vs 48). Starting price: Delighted at $25/mo vs Reputation.com at $99/mo. Delighted has 37 unique features while Reputation.com has 44 unique features, with 4 features in common.
| Delighted | Reputation.com | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 48 |
| AI-Powered Features | 4 | 15 |
| Starting Price | $25/mo | $99/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 28 | 28 |
| Shared Features | 4 | |
| Shared Integrations | 10 | |
| Data Quality | 71% | 74% |
Feature Comparison by Category
AI Tools (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| AI Review Response |
Access (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Mobile App |
Administration (2 vs 0)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 10)
| Feature | Delighted | Reputation.com |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Benchmarking | ||
| Custom Reports | ||
| Custom Reputation Score | ||
| Customer Segmentation | ||
| Influencer Detection | ||
| Keyword Extraction | ||
| Net Promoter Analysis | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Rating Distribution Analytics | ||
| Reporting Dashboard | ||
| Reputation Dashboard | ||
| Reputation Trends Forecasting |
Automation (2 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Automated Workflows | ||
| Scheduled Post Publishing | ||
| Survey Scheduling |
Collaboration (1 vs 0)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Team Collaboration |
Competitive Intelligence (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Compliance Monitoring |
Content Management (2 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall | ||
| Review Photo & Video Support |
Customization (2 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Custom Branding | ||
| Custom Domain | ||
| Customizable Branding |
Data Management (1 vs 2)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Bulk Review Import | ||
| Data Export | ||
| Data Export & Download |
Distribution (1 vs 0)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Multi-Channel Distribution |
E-commerce (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Amazon Review Management |
Feedback (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Customer Feedback Loop |
Feedback Collection (2 vs 0)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Email Capture | ||
| Feedback Forms |
Integration (1 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| API Access |
Integrations (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Yelp Integration |
Localization (1 vs 2)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 2)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (0 vs 2)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Mobile (1 vs 0)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Mobile App |
Monitoring (0 vs 3)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Reporting (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Scheduled Reporting |
Response Management (2 vs 0)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Review Generation (0 vs 2)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (0 vs 4)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Local SEO Optimization |
Search Optimization (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Google Business Profile Management |
Security (2 vs 2)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Data Security & Compliance | ||
| Enterprise SSO | ||
| Role-Based Access Control | ||
| SSO Integration |
Social Media (0 vs 2)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Support (2 vs 0)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Onboarding & Training | ||
| Priority Support |
Surveys (8 vs 0)
| Feature | Delighted | Reputation.com |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Team Management (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| TripAdvisor Management |
Web Tools (0 vs 1)
| Feature | Delighted | Reputation.com |
|---|---|---|
| Review Widget |
Unique Features
Only in Delighted (37)
Audit Logs
Real-Time Alerts
Advanced Filtering
AI-Powered Sentiment Analysis
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Automated Workflows
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
Data Export
+ 17 more unique features
Only in Reputation.com (44)
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Sentiment Analysis
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
Customer Feedback Loop
+ 24 more unique features
View Delighted details View Reputation.com details Delighted alternatives Reputation.com alternatives
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