Delighted vs Qualtrics
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers fewer features (41 vs 48) and more integrations (28 vs 27). Starting price: Delighted at $25/mo vs Qualtrics at $1500/mo. Delighted has 33 unique features while Qualtrics has 40 unique features, with 8 features in common.
| Delighted | Qualtrics | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 48 |
| AI-Powered Features | 4 | 5 |
| Starting Price | $25/mo | $1500/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 28 | 27 |
| Shared Features | 8 | |
| Shared Integrations | 15 | |
| Data Quality | 71% | 74% |
Feature Comparison by Category
Administration (2 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 16)
| Feature | Delighted | Qualtrics |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Custom Reports | ||
| Custom Scoring | ||
| Customer Segmentation | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Net Promoter Analysis |
Automation (2 vs 3)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Real-Time Alerts | ||
| Survey Scheduling |
Collaboration (1 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Team Collaboration |
Content Management (2 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Core (0 vs 14)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (2 vs 1)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Custom Branding | ||
| Custom Domain | ||
| White Label Surveys |
Data (0 vs 3)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Management (1 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Data Export |
Data Quality (0 vs 1)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Duplicate Detection |
Distribution (1 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Multi-Channel Distribution |
Feedback Collection (2 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Email Capture | ||
| Feedback Forms |
Integration (1 vs 3)
| Feature | Delighted | Qualtrics |
|---|---|---|
| API Access | ||
| Mobile App Feedback | ||
| Website Feedback |
Localization (1 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Multi-Language Support |
Mobile (1 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Mobile App |
Modules (0 vs 4)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Response Management (2 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Security (2 vs 3)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Anonymous Responses | ||
| Data Security & Compliance | ||
| Data Security and Compliance | ||
| SSO Integration | ||
| User Permissions and Roles |
Support (2 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| Onboarding & Training | ||
| Priority Support |
Surveys (8 vs 0)
| Feature | Delighted | Qualtrics |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Unique Features
Only in Delighted (33)
Audit Logs
Role-Based Access Control
Advanced Filtering
AI-Powered Sentiment Analysis
Custom Reports
Customer Segmentation
Net Promoter Analysis
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
Multi-Channel Distribution
Email Capture
Feedback Forms
Mobile App
+ 13 more unique features
Only in Qualtrics (40)
Advanced Reporting
Assisted Analytics
Conjoint Analysis
Custom Scoring
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Response Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
Action Planning
Branching and Logic
Customer Effort Score (CES)
Distribution Management
eSignature Integration
Interactive Content
Mobile-Responsive Surveys
+ 20 more unique features
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