Delighted vs Nicereply
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers fewer features (41 vs 68) and more integrations (28 vs 11). Starting price: Delighted at $25/mo vs Nicereply at $79/mo. Delighted has 36 unique features while Nicereply has 63 unique features, with 5 features in common.
| Delighted | Nicereply | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 68 |
| AI-Powered Features | 4 | 0 |
| Starting Price | $25/mo | $79/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 28 | 11 |
| Shared Features | 5 | |
| Shared Integrations | 6 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
Administration (2 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 16)
| Feature | Delighted | Nicereply |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Benchmarking | ||
| CSV Export | ||
| Chart Comparison | ||
| Company Benchmarks | ||
| Custom Reports | ||
| Customer Segmentation | ||
| Customers View | ||
| Dashboard | ||
| Data Sampling Options | ||
| Edit Incorrect Scores | ||
| Histograms | ||
| Issues View | ||
| Leaderboards |
Automation (2 vs 2)
| Feature | Delighted | Nicereply |
|---|---|---|
| Automated Trigger Settings | ||
| Automated Workflows | ||
| Automation Rules | ||
| Survey Scheduling |
Billing (0 vs 5)
| Feature | Delighted | Nicereply |
|---|---|---|
| 30-day Money Back Guarantee | ||
| Cancel Anytime | ||
| Change Plan Anytime | ||
| Pay Per Response | ||
| Yearly/Monthly Billing |
Collaboration (1 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Team Collaboration |
Content Management (2 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Customization (2 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Custom Branding | ||
| Custom Domain |
Data Management (1 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Data Export |
Distribution (1 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Multi-Channel Distribution |
Feedback Collection (2 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Email Capture | ||
| Feedback Forms |
Integration (1 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| API Access |
Integration Features (0 vs 11)
| Feature | Delighted | Nicereply |
|---|---|---|
| API Access | ||
| Agents Sync | ||
| All Integrations Across All Plans | ||
| CSV Customer Import | ||
| Create Tags in Helpdesk Based on Feedback | ||
| Customer Sync | ||
| HTML Template Support | ||
| No Extra Tickets | ||
| Send Feedback to Helpdesk as Comment | ||
| Slack/Microsoft Teams Integration via Zapier | ||
| Ticket Backlink |
Localization (1 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Multi-Language Support |
Mobile (1 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Delighted | Nicereply |
|---|---|---|
| Email Notifications |
Response Management (2 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Security (2 vs 4)
| Feature | Delighted | Nicereply |
|---|---|---|
| Agents Without Access | ||
| CCPA Certification | ||
| Data Security & Compliance | ||
| GDPR Compliance | ||
| Multiple Agent Roles | ||
| SSO Integration |
Setup (0 vs 1)
| Feature | Delighted | Nicereply |
|---|---|---|
| Quick Setup |
Support (2 vs 3)
| Feature | Delighted | Nicereply |
|---|---|---|
| Dedicated Account Manager | ||
| Free Setup Call | ||
| Help Center | ||
| Onboarding & Training | ||
| Priority Support |
Survey Customization (0 vs 13)
| Feature | Delighted | Nicereply |
|---|---|---|
| 10 Stars CSAT Scale | ||
| 2 Thumbs CSAT Scale | ||
| 3 Smileys CSAT Scale | ||
| 5 Stars CSAT Scale | ||
| Code-free Customization | ||
| Color Themes | ||
| Custom Branding | ||
| Custom Survey Domain | ||
| Custom Thank You Page | ||
| Extra Questions | ||
| Mobile-ready Surveys | ||
| Multi-language Support | ||
| Question Wording Customization |
Survey Distribution (0 vs 4)
| Feature | Delighted | Nicereply |
|---|---|---|
| In-signature Email Surveys | ||
| Post-resolution Email Surveys | ||
| Survey Link URLs | ||
| Website Pop-up Surveys |
Survey Features (0 vs 3)
| Feature | Delighted | Nicereply |
|---|---|---|
| Instant Ratings | ||
| Oversurveying Protection | ||
| Unlimited Active Surveys |
Survey Type (0 vs 5)
| Feature | Delighted | Nicereply |
|---|---|---|
| CES 2.0 Surveys | ||
| CSAT Surveys | ||
| NPS Surveys | ||
| eNPS Surveys | ||
| eSAT Surveys |
Surveys (8 vs 0)
| Feature | Delighted | Nicereply |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Unique Features
Only in Delighted (36)
Audit Logs
Role-Based Access Control
Real-Time Alerts
Advanced Filtering
AI-Powered Sentiment Analysis
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Automated Workflows
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Domain
Data Export
+ 16 more unique features
Only in Nicereply (63)
Chart Comparison
Company Benchmarks
CSV Export
Customers View
Dashboard
Data Sampling Options
Edit Incorrect Scores
Histograms
Issues View
Leaderboards
Mobile View of Rating Feed
Open Rate and Response Rate Stats
Rating Feed
Reports
Trend Charts
Unlimited Data Storage
Automated Trigger Settings
Automation Rules
30-day Money Back Guarantee
Cancel Anytime
+ 43 more unique features
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