Delighted vs Mopinion
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers the same number of features (41 vs 41) and more integrations (28 vs 6). Starting price: Delighted at $25/mo vs Mopinion at $279/mo. Delighted has 40 unique features while Mopinion has 40 unique features, with 1 features in common.
| Delighted | Mopinion | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 41 |
| AI-Powered Features | 4 | 2 |
| Starting Price | $25/mo | $279/mo |
| Pricing Tiers | 4 | 2 |
| Integrations | 28 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 71% | 80% |
Feature Comparison by Category
AI & Analytics (0 vs 2)
| Feature | Delighted | Mopinion |
|---|---|---|
| AI-Powered Text Analytics | ||
| Native Text & Sentiment Analytics |
Administration (2 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Benchmarking | ||
| Custom Reports | ||
| Customer Segmentation | ||
| Net Promoter Analysis | ||
| Predictive Analytics | ||
| Reporting Dashboard | ||
| Sentiment Analysis Dashboard | ||
| Trend Analysis |
Automation (2 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Automated Alerts and Tags | ||
| Automated Workflows | ||
| Survey Scheduling |
Collaboration (1 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Team Collaboration |
Collaboration & Automation (0 vs 3)
| Feature | Delighted | Mopinion |
|---|---|---|
| Action Management | ||
| Advanced Email Notifications & Routing | ||
| Notification Stream |
Compliance & Security (0 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Custom Data Processing Agreement (DPA) |
Content Management (2 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Customization (2 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Custom Branding | ||
| Custom Domain |
Data Management (1 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Data Export |
Design & Branding (0 vs 4)
| Feature | Delighted | Mopinion |
|---|---|---|
| Advanced Form Design Customisations | ||
| Brand Customization | ||
| Mobile-Optimised Forms | ||
| White Label |
Distribution (1 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Multi-Channel Distribution |
Feedback Collection (2 vs 10)
| Feature | Delighted | Mopinion |
|---|---|---|
| Complex Question Routing | ||
| Conversational Feedback Forms | ||
| Email Campaign Feedback | ||
| Email Capture | ||
| Feedback Across All Channels | ||
| Feedback Forms | ||
| Mobile App Feedback (iOS & Android SDKs) | ||
| Multiple Display Options | ||
| Rule-Based Form Triggering | ||
| Survey Builder | ||
| Unlimited Surveys & Feedback | ||
| Website Feedback Collection |
Implementation (0 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Easy Implementation |
Infrastructure (0 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Dedicated Domain |
Integration (1 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| API Access |
Integration & Data (0 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Full API Access |
Integrations (0 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Webhooks & Integrations |
Localization (1 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Feedback Form Translations | ||
| Multi-Language Support |
Mobile (1 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Mobile App |
Onboarding & Support (0 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Personal Onboarding |
Reporting & Analysis (0 vs 5)
| Feature | Delighted | Mopinion |
|---|---|---|
| Cross Tabbing and Filtering | ||
| Customizable Dashboard Grid | ||
| Multi-Touchpoint Dashboard | ||
| Real-Time Analysis | ||
| Seamless Data Exploration |
Research Metrics (0 vs 4)
| Feature | Delighted | Mopinion |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) Forms | ||
| Goal Completion Rate | ||
| Net Promoter Score (NPS) |
Response Management (2 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Security (2 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| Data Security & Compliance | ||
| SSO Integration |
Security & Authentication (0 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Single Sign-On (SSO) |
Support (2 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Dedicated Support | ||
| Onboarding & Training | ||
| Priority Support |
Surveys (8 vs 0)
| Feature | Delighted | Mopinion |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Training & Support (0 vs 1)
| Feature | Delighted | Mopinion |
|---|---|---|
| Bespoke Training Services |
User Management (0 vs 2)
| Feature | Delighted | Mopinion |
|---|---|---|
| Roles & Rights Management | ||
| Unlimited Users & Access Groups |
Unique Features
Only in Delighted (40)
Audit Logs
Role-Based Access Control
Real-Time Alerts
Advanced Filtering
AI-Powered Sentiment Analysis
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Automated Workflows
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
+ 20 more unique features
Only in Mopinion (40)
AI-Powered Text Analytics
Native Text & Sentiment Analytics
Automated Alerts and Tags
Action Management
Advanced Email Notifications & Routing
Notification Stream
Custom Data Processing Agreement (DPA)
Advanced Form Design Customisations
Brand Customization
Mobile-Optimised Forms
White Label
Complex Question Routing
Conversational Feedback Forms
Email Campaign Feedback
Feedback Across All Channels
Mobile App Feedback (iOS & Android SDKs)
Multiple Display Options
Rule-Based Form Triggering
Unlimited Surveys & Feedback
Website Feedback Collection
+ 20 more unique features
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