Delighted vs JustCall
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers fewer features (41 vs 100) and more integrations (28 vs 15). Starting price: Delighted at $25/mo vs JustCall at $29/mo. Delighted has 41 unique features while JustCall has 100 unique features, with 0 features in common.
| Delighted | JustCall | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 100 |
| AI-Powered Features | 4 | 30 |
| Starting Price | $25/mo | $29/mo |
| Pricing Tiers | 4 | 13 |
| Integrations | 28 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 9 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (0 vs 25)
| Feature | Delighted | JustCall |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Knowledge Base | ||
| Live Call Transcription | ||
| Multi-Channel AI Notetaker |
Admin & Management (0 vs 6)
| Feature | Delighted | JustCall |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Administration (2 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 2)
| Feature | Delighted | JustCall |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Automated Insights | ||
| Benchmarking | ||
| Custom Reports | ||
| Customer Segmentation | ||
| Moment Analysis | ||
| Net Promoter Analysis | ||
| Predictive Analytics | ||
| Reporting Dashboard | ||
| Sentiment Analysis Dashboard | ||
| Trend Analysis |
Apps (0 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| Mobile and Desktop Apps |
Automation (2 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| Automated Workflows | ||
| SMS Bots | ||
| Survey Scheduling |
Collaboration (1 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Team Collaboration |
Compliance & Quality (0 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| Call Recording |
Content Management (2 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Customization (2 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Custom Branding | ||
| Custom Domain |
Data Management (1 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Data Export |
Developer Tools (0 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| APIs and Webhooks |
Distribution (1 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Multi-Channel Distribution |
Feedback & Quality (0 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| Post-Call Survey |
Feedback Collection (2 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Email Capture | ||
| Feedback Forms |
Inbound Management (0 vs 3)
| Feature | Delighted | JustCall |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integration (1 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| API Access |
Integrations (0 vs 7)
| Feature | Delighted | JustCall |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Localization (1 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Multi-Language Support |
Messaging (0 vs 11)
| Feature | Delighted | JustCall |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Mobile (1 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Mobile App |
Monitoring (0 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| Live Call Monitoring |
Organization (0 vs 4)
| Feature | Delighted | JustCall |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (0 vs 6)
| Feature | Delighted | JustCall |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Quality Management (0 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting & Analytics (0 vs 5)
| Feature | Delighted | JustCall |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Response Management (2 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Safety & Security (0 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (0 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| Appointment Scheduling |
Security (2 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| Data Security & Compliance | ||
| SSO Integration | ||
| Secured Line |
Support (2 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| Onboarding & Training | ||
| Priority Support |
Surveys (8 vs 0)
| Feature | Delighted | JustCall |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Training & Coaching (0 vs 2)
| Feature | Delighted | JustCall |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (0 vs 18)
| Feature | Delighted | JustCall |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (0 vs 1)
| Feature | Delighted | JustCall |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in Delighted (41)
Audit Logs
Role-Based Access Control
Real-Time Alerts
Advanced Filtering
AI-Powered Sentiment Analysis
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Automated Workflows
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
+ 21 more unique features
Only in JustCall (100)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 80 more unique features
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