Oracle CrowdTwist Loyalty and Engagement vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Oracle CrowdTwist Loyalty and Engagement offers fewer features (24 vs 57) and fewer integrations (8 vs 19). Starting price: Oracle CrowdTwist Loyalty and Engagement at Contact Sales vs Retently at $49/mo. Oracle CrowdTwist Loyalty and Engagement has 23 unique features while Retently has 56 unique features, with 1 features in common.
| Oracle CrowdTwist Loyalty and Engagement | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 24 | 57 |
| AI-Powered Features | 0 | 3 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 8 | 19 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 95% |
Feature Comparison by Category
Analytics (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Cross-Channel Purchase Behavior Recognition |
Analytics & Reporting (0 vs 13)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (0 vs 7)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Customer Data (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| First-Party Customer Profiles |
Customer Service (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Member Care Portal |
Customization (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Brand Authenticity Control |
Data Collection (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Self-Identification Capabilities |
Data Management (1 vs 5)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Antivirus Detection | ||
| Customer Data Capture | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Engagement (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Gamification |
Feedback Management (0 vs 2)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (3 vs 1)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Data Push for Segments | ||
| Integration with Oracle Unity Customer Data Platform | ||
| Integration with Responsys Campaign Management | ||
| REST API |
Loyalty Features (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Households |
Loyalty Management (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Omnichannel Customer Loyalty |
Notifications (0 vs 1)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Email & Slack Alerts |
Personalization (2 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Personalized Loyalty Experiences | ||
| Segmentation and Tier Levels |
Professional Services (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Oracle Loyalty Consulting Service |
Program Deployment (1 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Out-of-the-Box Widgets |
Program Management (3 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Customized Loyalty Program Design | ||
| Partner Management | ||
| Self-Service Control Center |
Reporting (3 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Data Export | ||
| Reporting Dashboards | ||
| Self-Service Analytics and Reporting |
Rewards Management (2 vs 0)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Diverse Reward Offerings | ||
| Flexible Reward Redemption |
Survey Channels (0 vs 7)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Oracle CrowdTwist Loyalty and Engagement | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Oracle CrowdTwist Loyalty and Engagement (23)
Cross-Channel Purchase Behavior Recognition
First-Party Customer Profiles
Member Care Portal
Brand Authenticity Control
Self-Identification Capabilities
Customer Data Capture
Gamification
Data Push for Segments
Integration with Oracle Unity Customer Data Platform
Integration with Responsys Campaign Management
Households
Omnichannel Customer Loyalty
Personalized Loyalty Experiences
Segmentation and Tier Levels
Oracle Loyalty Consulting Service
Out-of-the-Box Widgets
Customized Loyalty Program Design
Partner Management
Self-Service Control Center
Reporting Dashboards
+ 3 more unique features
Only in Retently (56)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 36 more unique features
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