Craft vs Document360
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Craft offers fewer features (21 vs 86) and fewer integrations (13 vs 23). Starting price: Craft at $4.8/mo vs Document360 at Contact Sales. Craft has 21 unique features while Document360 has 86 unique features, with 0 features in common.
| Craft | Document360 | |
|---|---|---|
| Category | Knowledge Management | Knowledge Management |
| Total Features | 21 | 86 |
| AI-Powered Features | 2 | 10 |
| Starting Price | $4.8/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 13 | 23 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 75% | 100% |
Feature Comparison by Category
AI (2 vs 8)
| Feature | Craft | Document360 |
|---|---|---|
| AI Assistant Credits | ||
| AI Chatbot | ||
| AI Content & FAQ Creation | ||
| AI Glossary | ||
| AI Search | ||
| Article Summarizer | ||
| Auto-Generate Glossaries | ||
| Eddy AI - AI Writing Agent | ||
| Video Recording & Processing | ||
| Write with AI |
Accessibility (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| Text to Audio |
Analytics (0 vs 11)
| Feature | Craft | Document360 |
|---|---|---|
| Articles & Categories Analytics | ||
| Author Analytics | ||
| Country Specific Analytics | ||
| Eddy Analytics | ||
| Feedback Analytics | ||
| Feedback Manager | ||
| Link Analytics | ||
| Page Not Found Analytics | ||
| Pro Analytics Dashboard | ||
| Reader Analytics | ||
| Search Analytics |
Branding (0 vs 4)
| Feature | Craft | Document360 |
|---|---|---|
| Custom Email Domain | ||
| Custom Web Address | ||
| Customize Error & Login Pages | ||
| Personalize Site Appearance |
Calendar (1 vs 0)
| Feature | Craft | Document360 |
|---|---|---|
| Calendar |
Collaboration (4 vs 0)
| Feature | Craft | Document360 |
|---|---|---|
| Link Sharing | ||
| Publish & Share | ||
| Shared Space | ||
| Whiteboards |
Compliance (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| SOC 2 Compliance |
Content Creation (0 vs 5)
| Feature | Craft | Document360 |
|---|---|---|
| Editors (Markdown, Advanced WYSIWYG) | ||
| Interactive Demo | ||
| Screen Capture | ||
| Step-by-Step User Guide | ||
| Template Management |
Content Management (0 vs 11)
| Feature | Craft | Document360 |
|---|---|---|
| Article Status Indicator | ||
| Articles Revision History | ||
| Bulk Article Management | ||
| Global Find and Replace | ||
| Glossary Management | ||
| Import Articles | ||
| Import from PDF & Word | ||
| Knowledge Base Portal | ||
| Media Dependency Viewer | ||
| Media Storage | ||
| Reusable Content Blocks |
Content Organization (0 vs 3)
| Feature | Craft | Document360 |
|---|---|---|
| Category Management | ||
| Project Management | ||
| Tag Management |
Core (1 vs 0)
| Feature | Craft | Document360 |
|---|---|---|
| Notes |
Customization (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| Custom CSS & JavaScript |
Data Management (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| Backup & Restore |
Development (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| Testing Environment |
Documentation (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| API Documentation |
Infrastructure (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| Datacenter Location Selection |
Integration (2 vs 4)
| Feature | Craft | Document360 |
|---|---|---|
| API Integrations | ||
| API Support | ||
| Integrations Dashboard | ||
| Knowledge Base Assistant | ||
| MCP Connections | ||
| Platform API |
Localization (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| Auto-Translate to 50+ Languages |
Note-Taking (1 vs 0)
| Feature | Craft | Document360 |
|---|---|---|
| Daily Notes |
Notifications (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| Alert Notifications |
Onboarding (0 vs 1)
| Feature | Craft | Document360 |
|---|---|---|
| Guided Setup |
Organization (4 vs 0)
| Feature | Craft | Document360 |
|---|---|---|
| Collections | ||
| Folders | ||
| Spaces | ||
| Tags |
Personalization (1 vs 0)
| Feature | Craft | Document360 |
|---|---|---|
| Customization |
Productivity (3 vs 0)
| Feature | Craft | Document360 |
|---|---|---|
| Community Templates | ||
| Templates | ||
| Version History |
Publishing (0 vs 6)
| Feature | Craft | Document360 |
|---|---|---|
| Download Article as PDF | ||
| Embedded Help Centre | ||
| Export to PDF | ||
| Internal & External Knowledge Base | ||
| Knowledge Base Site | ||
| Site Customization |
SEO (0 vs 5)
| Feature | Craft | Document360 |
|---|---|---|
| Article Redirect Rules | ||
| Automatic Sitemap Generation | ||
| Meta Title and Description | ||
| Robots.txt Management | ||
| SEO Customization |
Search (0 vs 2)
| Feature | Craft | Document360 |
|---|---|---|
| Search Filters | ||
| Search within Attachments |
Security (0 vs 5)
| Feature | Craft | Document360 |
|---|---|---|
| IP Restriction | ||
| Roles and Permissions | ||
| SSL Encryption | ||
| Security Audit Trail | ||
| Single Sign-On (SSO) |
Support (0 vs 5)
| Feature | Craft | Document360 |
|---|---|---|
| 24/5 Priority Support | ||
| 24/5 Support | ||
| Dedicated Account Manager | ||
| Dedicated Design Expert | ||
| Support Ticket Deflector |
Sync (1 vs 0)
| Feature | Craft | Document360 |
|---|---|---|
| Cross-device Sync |
Task Management (1 vs 0)
| Feature | Craft | Document360 |
|---|---|---|
| Tasks |
User Experience (0 vs 4)
| Feature | Craft | Document360 |
|---|---|---|
| Contextual Help Mapping | ||
| Interactive Decision Tree | ||
| List Related Articles | ||
| Smart Banners |
Workflow Automation (0 vs 3)
| Feature | Craft | Document360 |
|---|---|---|
| Approval and Publishing Workflow | ||
| Custom Workflow Builder | ||
| Review Reminders |
Unique Features
Only in Craft (21)
AI Assistant Credits
Write with AI
Calendar
Link Sharing
Publish & Share
Shared Space
Whiteboards
Notes
API Integrations
MCP Connections
Daily Notes
Collections
Folders
Spaces
Tags
Customization
Community Templates
Templates
Version History
Cross-device Sync
+ 1 more unique features
Only in Document360 (86)
Text to Audio
AI Chatbot
AI Content & FAQ Creation
AI Glossary
AI Search
Article Summarizer
Auto-Generate Glossaries
Eddy AI - AI Writing Agent
Video Recording & Processing
Articles & Categories Analytics
Author Analytics
Country Specific Analytics
Eddy Analytics
Feedback Analytics
Feedback Manager
Link Analytics
Page Not Found Analytics
Pro Analytics Dashboard
Reader Analytics
Search Analytics
+ 66 more unique features
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