Birdeye vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Birdeye offers fewer features (43 vs 52) and more integrations (30 vs 5). Starting price: Birdeye at $99/mo vs Trustpilot Business at $339/mo. Birdeye has 43 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Birdeye | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 52 |
| AI-Powered Features | 12 | 2 |
| Starting Price | $99/mo | $339/mo |
| Pricing Tiers | 4 | 5 |
| Integrations | 30 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 72% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
AI Tools (2 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| AI Review Response | ||
| Sentiment Analysis |
Admin & Security (0 vs 1)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (7 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Customer Insights | ||
| Performance Analytics | ||
| Rating Distribution | ||
| Reputation Dashboard | ||
| Reputation Score | ||
| Review Attribution | ||
| Review Trends |
Analytics & Reporting (0 vs 13)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (1 vs 3)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Automated Workflows | ||
| Review Collection |
Booking (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Appointment Booking |
Business Management (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Multi-Location Management |
Communication (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Customer Communication |
Competitive Intelligence (2 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Competitor Analysis | ||
| Competitor Benchmarking |
Content Moderation (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Review Moderation |
Customer Feedback (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Survey and Feedback |
Customer Management (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Customer Segmentation |
Customization (2 vs 4)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Custom Branding | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations | ||
| White Label Solution |
Data Management (0 vs 1)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Export Service Reviews |
Developer Tools (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| API Access |
Feedback Management (0 vs 3)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (0 vs 5)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Localization (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Review Translation |
Marketing (3 vs 12)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Marketing | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Influencer Tracking | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| SMS Marketing | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Mobile (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Mobile App |
Moderation (0 vs 2)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Monitoring (2 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Keyword Tracking | ||
| Review Alerts |
Privacy (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Review Masking |
Reporting (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Custom Reports |
Reputation Management (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Review Management |
Review Collection (4 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Dynamic QR Codes | ||
| Photo Reviews | ||
| Review Generation | ||
| Video Reviews |
Review Management (0 vs 2)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Review SEO |
Sales (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Lead Management |
Security (3 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Audit Logs | ||
| SSO Integration | ||
| Team Permissions |
Social Media (2 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Social Listening | ||
| Social Media Management |
Support (0 vs 3)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Team Management (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Team Collaboration |
Website Tools (1 vs 0)
| Feature | Birdeye | Trustpilot Business |
|---|---|---|
| Review Widget |
Unique Features
Only in Birdeye (43)
AI Review Response
Sentiment Analysis
Customer Insights
Performance Analytics
Rating Distribution
Reputation Dashboard
Reputation Score
Review Attribution
Review Trends
Automated Workflows
Appointment Booking
Multi-Location Management
Customer Communication
Competitor Analysis
Competitor Benchmarking
Review Moderation
Survey and Feedback
Customer Segmentation
Custom Branding
White Label Solution
+ 23 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
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