Birdeye vs Reputation.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Birdeye offers fewer features (43 vs 48) and more integrations (30 vs 28). Both start at $99/mo. Birdeye has 34 unique features while Reputation.com has 39 unique features, with 9 features in common.
| Birdeye | Reputation.com | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 48 |
| AI-Powered Features | 12 | 15 |
| Starting Price | $99/mo | $99/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 30 | 28 |
| Shared Features | 9 | |
| Shared Integrations | 14 | |
| Data Quality | 72% | 74% |
Feature Comparison by Category
AI Tools (2 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| AI Review Response | ||
| Sentiment Analysis |
Access (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Mobile App |
Analytics (7 vs 10)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Custom Reputation Score | ||
| Customer Insights | ||
| Influencer Detection | ||
| Keyword Extraction | ||
| Performance Analytics | ||
| Performance Benchmarking | ||
| Rating Distribution | ||
| Rating Distribution Analytics | ||
| Reputation Dashboard | ||
| Reputation Score | ||
| Reputation Trends Forecasting | ||
| Response Time Analytics | ||
| Review Analytics & Reports | ||
| Review Attribution | ||
| Review Trends |
Automation (1 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Automated Workflows | ||
| Scheduled Post Publishing |
Booking (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Appointment Booking |
Business Management (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Multi-Location Management |
Communication (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Customer Communication |
Competitive Intelligence (2 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Competitor Analysis | ||
| Competitor Benchmarking | ||
| Competitor Reputation Analysis |
Compliance (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Compliance Monitoring |
Content Management (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Review Photo & Video Support |
Content Moderation (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Review Moderation |
Customer Feedback (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Survey and Feedback |
Customer Management (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Customer Segmentation |
Customization (2 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Custom Branding | ||
| Customizable Branding | ||
| White Label Solution |
Data Management (0 vs 2)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Bulk Review Import | ||
| Data Export & Download |
Developer Tools (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| API Access |
E-commerce (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Amazon Review Management |
Feedback (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Customer Feedback Loop |
Integration (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| API Access |
Integrations (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Yelp Integration |
Localization (1 vs 2)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 2)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (3 vs 2)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Email Campaign Builder | ||
| Email Marketing | ||
| Influencer Tracking | ||
| Reputation Badge | ||
| SMS Marketing |
Mobile (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Mobile App |
Monitoring (2 vs 3)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Keyword Tracking | ||
| Review Alerts | ||
| Review Monitoring |
Privacy (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Review Masking |
Reporting (1 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Custom Reports | ||
| Scheduled Reporting |
Reputation Management (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Review Management |
Review Collection (4 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Dynamic QR Codes | ||
| Photo Reviews | ||
| Review Generation | ||
| Video Reviews |
Review Generation (0 vs 2)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (0 vs 4)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Local SEO Optimization |
Sales (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Lead Management |
Search Optimization (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Google Business Profile Management |
Security (3 vs 2)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Audit Logs | ||
| Enterprise SSO | ||
| Role-Based Access Control | ||
| SSO Integration | ||
| Team Permissions |
Social Media (2 vs 2)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Social Listening | ||
| Social Media Management | ||
| Social Media Monitoring |
Team Management (1 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Team Collaboration | ||
| Team Collaboration Tools |
Travel & Hospitality (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| TripAdvisor Management |
Web Tools (0 vs 1)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Review Widget |
Website Tools (1 vs 0)
| Feature | Birdeye | Reputation.com |
|---|---|---|
| Review Widget |
Unique Features
Only in Birdeye (34)
Customer Insights
Performance Analytics
Rating Distribution
Reputation Score
Review Attribution
Review Trends
Automated Workflows
Appointment Booking
Customer Communication
Competitor Analysis
Competitor Benchmarking
Review Moderation
Survey and Feedback
Customer Segmentation
Custom Branding
White Label Solution
Email Marketing
Influencer Tracking
SMS Marketing
Keyword Tracking
+ 14 more unique features
Only in Reputation.com (39)
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
Customer Feedback Loop
Yelp Integration
Multi-Language Support
Brand Guidelines Editor
+ 19 more unique features
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