Birdeye vs Qualtrics
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Birdeye offers fewer features (43 vs 48) and more integrations (30 vs 27). Starting price: Birdeye at $99/mo vs Qualtrics at $1500/mo. Birdeye has 40 unique features while Qualtrics has 45 unique features, with 3 features in common.
| Birdeye | Qualtrics | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 48 |
| AI-Powered Features | 12 | 5 |
| Starting Price | $99/mo | $1500/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 30 | 27 |
| Shared Features | 3 | |
| Shared Integrations | 9 | |
| Data Quality | 72% | 74% |
Feature Comparison by Category
AI Tools (2 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| AI Review Response | ||
| Sentiment Analysis |
Analytics (7 vs 16)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Customer Insights | ||
| Data Export | ||
| Heatmaps and Eye Tracking | ||
| Journey Mapping | ||
| Longitudinal Studies | ||
| MaxDiff Analysis | ||
| Performance Analytics | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Rating Distribution |
Automation (1 vs 3)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Real-Time Alerts |
Booking (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Appointment Booking |
Business Management (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Multi-Location Management |
Communication (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Customer Communication |
Competitive Intelligence (2 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Competitor Analysis | ||
| Competitor Benchmarking |
Content Moderation (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Review Moderation |
Core (0 vs 14)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customer Feedback (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Survey and Feedback |
Customer Management (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Customer Segmentation |
Customization (2 vs 1)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Custom Branding | ||
| White Label Solution | ||
| White Label Surveys |
Data (0 vs 3)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Quality (0 vs 1)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Duplicate Detection |
Developer Tools (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| API Access |
Integration (0 vs 3)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| API Access | ||
| Mobile App Feedback | ||
| Website Feedback |
Localization (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Review Translation |
Marketing (3 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Email Marketing | ||
| Influencer Tracking | ||
| SMS Marketing |
Mobile (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Mobile App |
Modules (0 vs 4)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Monitoring (2 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Keyword Tracking | ||
| Review Alerts |
Privacy (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Review Masking |
Reporting (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Custom Reports |
Reputation Management (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Review Management |
Review Collection (4 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Dynamic QR Codes | ||
| Photo Reviews | ||
| Review Generation | ||
| Video Reviews |
Sales (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Lead Management |
Security (3 vs 3)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Anonymous Responses | ||
| Audit Logs | ||
| Data Security and Compliance | ||
| SSO Integration | ||
| Team Permissions | ||
| User Permissions and Roles |
Social Media (2 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Social Listening | ||
| Social Media Management |
Team Management (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Team Collaboration |
Website Tools (1 vs 0)
| Feature | Birdeye | Qualtrics |
|---|---|---|
| Review Widget |
Unique Features
Only in Birdeye (40)
AI Review Response
Customer Insights
Performance Analytics
Rating Distribution
Reputation Dashboard
Reputation Score
Review Attribution
Review Trends
Appointment Booking
Multi-Location Management
Customer Communication
Competitor Analysis
Competitor Benchmarking
Review Moderation
Survey and Feedback
Customer Segmentation
Custom Branding
White Label Solution
Review Translation
Email Marketing
+ 20 more unique features
Only in Qualtrics (45)
Advanced Reporting
Assisted Analytics
Benchmarking
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Predictive Analytics
Response Analysis
Statistical Analysis
Text Analytics
Action Planning
Real-Time Alerts
Branching and Logic
Customer Effort Score (CES)
Distribution Management
+ 25 more unique features
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