Birdeye vs JustCall
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Birdeye offers fewer features (43 vs 100) and more integrations (30 vs 15). Starting price: Birdeye at $99/mo vs JustCall at $29/mo. Birdeye has 42 unique features while JustCall has 99 unique features, with 1 features in common.
| Birdeye | JustCall | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 100 |
| AI-Powered Features | 12 | 30 |
| Starting Price | $99/mo | $29/mo |
| Pricing Tiers | 4 | 13 |
| Integrations | 30 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 5 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
AI (0 vs 25)
| Feature | Birdeye | JustCall |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Knowledge Base | ||
| Live Call Transcription | ||
| Multi-Channel AI Notetaker |
AI Tools (2 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| AI Review Response | ||
| Sentiment Analysis |
Admin & Management (0 vs 6)
| Feature | Birdeye | JustCall |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Analytics (7 vs 2)
| Feature | Birdeye | JustCall |
|---|---|---|
| Automated Insights | ||
| Customer Insights | ||
| Moment Analysis | ||
| Performance Analytics | ||
| Rating Distribution | ||
| Reputation Dashboard | ||
| Reputation Score | ||
| Review Attribution | ||
| Review Trends |
Apps (0 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| Mobile and Desktop Apps |
Automation (1 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| Automated Workflows | ||
| SMS Bots |
Booking (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Appointment Booking |
Business Management (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Multi-Location Management |
Communication (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Customer Communication |
Competitive Intelligence (2 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Competitor Analysis | ||
| Competitor Benchmarking |
Compliance & Quality (0 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| Call Recording |
Content Moderation (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Review Moderation |
Customer Feedback (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Survey and Feedback |
Customer Management (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Customer Segmentation |
Customization (2 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Custom Branding | ||
| White Label Solution |
Developer Tools (1 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| API Access | ||
| APIs and Webhooks |
Feedback & Quality (0 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| Post-Call Survey |
Inbound Management (0 vs 3)
| Feature | Birdeye | JustCall |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integrations (0 vs 7)
| Feature | Birdeye | JustCall |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Localization (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Review Translation |
Marketing (3 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Email Marketing | ||
| Influencer Tracking | ||
| SMS Marketing |
Messaging (0 vs 11)
| Feature | Birdeye | JustCall |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Mobile (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Mobile App |
Monitoring (2 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| Keyword Tracking | ||
| Live Call Monitoring | ||
| Review Alerts |
Organization (0 vs 4)
| Feature | Birdeye | JustCall |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (0 vs 6)
| Feature | Birdeye | JustCall |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Privacy (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Review Masking |
Quality Management (0 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Custom Reports |
Reporting & Analytics (0 vs 5)
| Feature | Birdeye | JustCall |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Reputation Management (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Review Management |
Review Collection (4 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Dynamic QR Codes | ||
| Photo Reviews | ||
| Review Generation | ||
| Video Reviews |
Safety & Security (0 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| DND/Blacklist Calls |
Sales (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Lead Management |
Scheduling (0 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| Appointment Scheduling |
Security (3 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| Audit Logs | ||
| SSO Integration | ||
| Secured Line | ||
| Team Permissions |
Social Media (2 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Social Listening | ||
| Social Media Management |
Team Management (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Team Collaboration |
Training & Coaching (0 vs 2)
| Feature | Birdeye | JustCall |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (0 vs 18)
| Feature | Birdeye | JustCall |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Website Tools (1 vs 0)
| Feature | Birdeye | JustCall |
|---|---|---|
| Review Widget |
Workflow (0 vs 1)
| Feature | Birdeye | JustCall |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in Birdeye (42)
AI Review Response
Customer Insights
Performance Analytics
Rating Distribution
Reputation Dashboard
Reputation Score
Review Attribution
Review Trends
Automated Workflows
Appointment Booking
Multi-Location Management
Customer Communication
Competitor Analysis
Competitor Benchmarking
Review Moderation
Survey and Feedback
Customer Segmentation
Custom Branding
White Label Solution
API Access
+ 22 more unique features
Only in JustCall (99)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 79 more unique features
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