AskNicely vs SurveyMonkey
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
AskNicely offers more features (57 vs 17) and fewer integrations (4 vs 5). Starting price: AskNicely at Contact Sales vs SurveyMonkey at Free. AskNicely has 57 unique features while SurveyMonkey has 17 unique features, with 0 features in common.
| AskNicely | SurveyMonkey | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 17 |
| AI-Powered Features | 6 | 0 |
| Starting Price | Contact Sales | Free |
| Pricing Tiers | 3 | 4 |
| Integrations | 4 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| AI Suggested Responses | ||
| NiceAI Sentiment Analysis | ||
| Recommended Focus Areas |
Analytics (0 vs 1)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Intuitive Analysis Features |
Automation (5 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Automated Follow-Up Surveys | ||
| Automated Response Workflows | ||
| Automated Workflows | ||
| Task Assignment and Escalation | ||
| Trigger Batch Requests |
Collaboration (0 vs 1)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Real-time Collaboration |
Customization (1 vs 1)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Branding Controls | ||
| Custom Fields |
Data Management (2 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Customer Properties | ||
| Data History |
Employee Management (1 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| AskNicely Employee App |
Feature (1 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Multi-Location Support |
Feedback (6 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Assign Feedback Response | ||
| Customer Testimonial Requests | ||
| Feedback Response Management | ||
| Generate Testimonials | ||
| Multi-Channel Feedback Collection | ||
| Request Reviews |
Feedback Collection (0 vs 4)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Customer Service Feedback | ||
| Event Feedback | ||
| Purchase Feedback | ||
| Website Feedback |
Goal Management (1 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Set CX Goals and Recognition |
Integration (6 vs 1)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| 100+ Integrations | ||
| API Access | ||
| CRM Integrations | ||
| Microsoft Teams Integration | ||
| Multi-integration Support | ||
| Slack Integration | ||
| Unlimited API Data Extraction |
Measurement (0 vs 3)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) | ||
| NPS Programs |
Product Feedback (0 vs 1)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Product Development Feedback |
Recognition (1 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Recognition and Shoutouts |
Reporting (11 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| AI Insight Reports | ||
| AI Summaries | ||
| AskNicely TV Display | ||
| Data Filtering and Export | ||
| Downloadable Presentations | ||
| Leaderboards and Scorecards | ||
| Real-Time Data Monitoring | ||
| Real-Time Feedback Dashboard | ||
| SLA Compliance Tracking | ||
| Saved and Scheduled Reports | ||
| Trend Reports |
Reputation Management (2 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Google Review Manager | ||
| Reputation Management Suite |
Research (0 vs 2)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Market Research | ||
| Voice of Customer (VOC) Research |
Security (3 vs 1)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| SSO/SAML Authentication | ||
| Secure Access Controls |
Survey Creation (0 vs 2)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Survey Templates | ||
| Unlimited Surveys |
Surveys (11 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| 5-Star Rating Surveys | ||
| CSAT Surveys | ||
| Dynamic Conversational Surveys | ||
| In-App Surveys | ||
| Mobile App Surveys | ||
| NPS Surveys | ||
| QR Code Surveys | ||
| Survey Builder | ||
| Survey Logic and Branching | ||
| Survey Preview and Testing | ||
| White-Label Surveys |
Team Management (1 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Team Huddles |
Training (1 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Frontline Coaching |
User Management (1 vs 0)
| Feature | AskNicely | SurveyMonkey |
|---|---|---|
| Unlimited Users |
Unique Features
Only in AskNicely (57)
AI Suggested Responses
NiceAI Sentiment Analysis
Recommended Focus Areas
Automated Follow-Up Surveys
Automated Response Workflows
Automated Workflows
Task Assignment and Escalation
Trigger Batch Requests
Custom Fields
Customer Properties
Data History
AskNicely Employee App
Multi-Location Support
Assign Feedback Response
Customer Testimonial Requests
Feedback Response Management
Generate Testimonials
Multi-Channel Feedback Collection
Request Reviews
Set CX Goals and Recognition
+ 37 more unique features
Only in SurveyMonkey (17)
Intuitive Analysis Features
Real-time Collaboration
Branding Controls
Customer Service Feedback
Event Feedback
Purchase Feedback
Website Feedback
Multi-integration Support
Customer Effort Score (CES)
Customer Satisfaction (CSAT)
NPS Programs
Product Development Feedback
Market Research
Voice of Customer (VOC) Research
Secure Access Controls
Survey Templates
Unlimited Surveys
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