AskNicely vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
AskNicely offers more features (57 vs 52) and fewer integrations (4 vs 5). Starting price: AskNicely at Contact Sales vs Trustpilot Business at $339/mo. AskNicely has 57 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| AskNicely | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 52 |
| AI-Powered Features | 6 | 2 |
| Starting Price | Contact Sales | $339/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 4 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (3 vs 2)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| AI Suggested Responses | ||
| AI-Assisted Review Responses | ||
| NiceAI Sentiment Analysis | ||
| Recommended Focus Areas | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics & Reporting (0 vs 13)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (5 vs 3)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Follow-Up Surveys | ||
| Automated Monthly Invitations | ||
| Automated Response Workflows | ||
| Automated Workflows | ||
| Review Collection | ||
| Task Assignment and Escalation | ||
| Trigger Batch Requests |
Customization (1 vs 4)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Custom Fields | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (2 vs 1)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Customer Properties | ||
| Data History | ||
| Export Service Reviews |
Employee Management (1 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| AskNicely Employee App |
Feature (1 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Multi-Location Support |
Feedback (6 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Assign Feedback Response | ||
| Customer Testimonial Requests | ||
| Feedback Response Management | ||
| Generate Testimonials | ||
| Multi-Channel Feedback Collection | ||
| Request Reviews |
Feedback Management (0 vs 3)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Goal Management (1 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Set CX Goals and Recognition |
Integration (6 vs 5)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| 100+ Integrations | ||
| API Access | ||
| CRM Integrations | ||
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Microsoft Teams Integration | ||
| Salesforce Integration | ||
| Slack Integration | ||
| Unlimited API Data Extraction |
Marketing (0 vs 12)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (0 vs 2)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Recognition (1 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Recognition and Shoutouts |
Reporting (11 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| AI Insight Reports | ||
| AI Summaries | ||
| AskNicely TV Display | ||
| Data Filtering and Export | ||
| Downloadable Presentations | ||
| Leaderboards and Scorecards | ||
| Real-Time Data Monitoring | ||
| Real-Time Feedback Dashboard | ||
| SLA Compliance Tracking | ||
| Saved and Scheduled Reports | ||
| Trend Reports |
Reputation Management (2 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Google Review Manager | ||
| Reputation Management Suite |
Review Management (0 vs 2)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Review SEO |
Security (3 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| SSO/SAML Authentication |
Support (0 vs 3)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Surveys (11 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| 5-Star Rating Surveys | ||
| CSAT Surveys | ||
| Dynamic Conversational Surveys | ||
| In-App Surveys | ||
| Mobile App Surveys | ||
| NPS Surveys | ||
| QR Code Surveys | ||
| Survey Builder | ||
| Survey Logic and Branching | ||
| Survey Preview and Testing | ||
| White-Label Surveys |
Team Management (1 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Team Huddles |
Training (1 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Frontline Coaching |
User Management (1 vs 0)
| Feature | AskNicely | Trustpilot Business |
|---|---|---|
| Unlimited Users |
Unique Features
Only in AskNicely (57)
AI Suggested Responses
NiceAI Sentiment Analysis
Recommended Focus Areas
Automated Follow-Up Surveys
Automated Response Workflows
Automated Workflows
Task Assignment and Escalation
Trigger Batch Requests
Custom Fields
Customer Properties
Data History
AskNicely Employee App
Multi-Location Support
Assign Feedback Response
Customer Testimonial Requests
Feedback Response Management
Generate Testimonials
Multi-Channel Feedback Collection
Request Reviews
Set CX Goals and Recognition
+ 37 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
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