AskNicely vs Simplesat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
AskNicely offers fewer features (57 vs 79) and fewer integrations (4 vs 16). Starting price: AskNicely at Contact Sales vs Simplesat at $119/mo. AskNicely has 54 unique features while Simplesat has 76 unique features, with 3 features in common.
| AskNicely | Simplesat | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 79 |
| AI-Powered Features | 6 | 2 |
| Starting Price | Contact Sales | $119/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 4 | 16 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| AI Suggested Responses | ||
| NiceAI Sentiment Analysis | ||
| Recommended Focus Areas |
AI Features (0 vs 2)
| Feature | AskNicely | Simplesat |
|---|---|---|
| AI-Generated Questions | ||
| Topic Detection |
Account Management (0 vs 1)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Multi-Brand Support |
Automation (5 vs 1)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Automated Follow-Up Reminders | ||
| Automated Follow-Up Surveys | ||
| Automated Response Workflows | ||
| Automated Workflows | ||
| Task Assignment and Escalation | ||
| Trigger Batch Requests |
Billing (0 vs 2)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Credit Card Payments | ||
| Wire Payments |
Compliance (0 vs 2)
| Feature | AskNicely | Simplesat |
|---|---|---|
| On-Demand Security Reviews | ||
| TOS and DPA Customization |
Customer Management (0 vs 1)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Customer Management |
Customization (1 vs 2)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Custom Fields | ||
| Survey Branding | ||
| Survey URL Customization |
Data Management (2 vs 2)
| Feature | AskNicely | Simplesat |
|---|---|---|
| CSV Customer Import | ||
| CSV Data Export | ||
| Customer Properties | ||
| Data History |
Delivery Methods (0 vs 4)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Direct Email Delivery | ||
| Direct Link Surveys | ||
| Email Embed | ||
| Web Embed Surveys |
Design (0 vs 2)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Custom Rating Icons | ||
| Mobile Responsive Design |
Email Features (0 vs 3)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Custom Email Templates | ||
| Personalized Emails | ||
| Send from Custom Domain |
Employee Management (1 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| AskNicely Employee App |
Feature (1 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Multi-Location Support |
Features (0 vs 1)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Dynamic Placeholders |
Feedback (6 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Assign Feedback Response | ||
| Customer Testimonial Requests | ||
| Feedback Response Management | ||
| Generate Testimonials | ||
| Multi-Channel Feedback Collection | ||
| Request Reviews |
Feedback Management (0 vs 2)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Feedback Tags | ||
| Private Notes |
Goal Management (1 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Set CX Goals and Recognition |
Integration (6 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| 100+ Integrations | ||
| API Access | ||
| CRM Integrations | ||
| Microsoft Teams Integration | ||
| Slack Integration | ||
| Unlimited API Data Extraction |
Integrations (0 vs 14)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Autotask Integration | ||
| BrightGauge Integration | ||
| ConnectWise Integration | ||
| Custom Integrations | ||
| Freshdesk Integration | ||
| Infusionsoft Integration | ||
| Intercom Integration | ||
| Microsoft Teams Integration | ||
| Power BI Integration | ||
| Public API | ||
| Salesforce Integration | ||
| Slack Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Limits (0 vs 1)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Monthly Email Send Limit |
Localization (0 vs 1)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Multi-Language Support |
Notifications (0 vs 2)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Instant Email Notifications | ||
| Summary Emails |
Recognition (1 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Recognition and Shoutouts |
Reporting (11 vs 10)
| Feature | AskNicely | Simplesat |
|---|---|---|
| AI Insight Reports | ||
| AI Summaries | ||
| Advanced Filtering | ||
| Answers Drilldown | ||
| AskNicely TV Display | ||
| Automated Reports | ||
| Custom Dashboards | ||
| Data Filtering and Export | ||
| Downloadable Presentations | ||
| Feedback Details View | ||
| Leaderboards and Scorecards | ||
| Pivot Table Reports | ||
| Printable PDF Reports | ||
| Real-Time Data Monitoring | ||
| Real-Time Feedback Dashboard |
Reputation Management (2 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Google Review Manager | ||
| Reputation Management Suite |
Review Generation (0 vs 2)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Automated 5-Star Review Requests | ||
| Review Display Buttons |
Security (3 vs 8)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| Custom Roles | ||
| Directory Sync | ||
| Enterprise SSO | ||
| Granular User Permissions | ||
| SIEM Activity Stream | ||
| SSO with Google and Microsoft | ||
| SSO/SAML Authentication | ||
| Two-Factor Authentication | ||
| User Activity Logs |
Support (0 vs 6)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Design and Code Support | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support |
Survey Customization (0 vs 1)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Customizable Surveys |
Survey Features (0 vs 3)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Conditional Logic | ||
| Multi-Question Surveys | ||
| Multiple Question Types |
Survey Types (0 vs 3)
| Feature | AskNicely | Simplesat |
|---|---|---|
| CES (Customer Effort Score) Surveys | ||
| CSAT Surveys | ||
| NPS (Net Promoter Score) Surveys |
Surveys (11 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| 5-Star Rating Surveys | ||
| CSAT Surveys | ||
| Dynamic Conversational Surveys | ||
| In-App Surveys | ||
| Mobile App Surveys | ||
| NPS Surveys | ||
| QR Code Surveys | ||
| Survey Builder | ||
| Survey Logic and Branching | ||
| Survey Preview and Testing | ||
| White-Label Surveys |
Team Management (1 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Team Huddles |
Testimonials (0 vs 3)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Customizable Feedback Widgets | ||
| Live Satisfaction Score Widget | ||
| One-Click Feedback Publishing |
Training (1 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Frontline Coaching |
User Management (1 vs 0)
| Feature | AskNicely | Simplesat |
|---|---|---|
| Unlimited Users |
Unique Features
Only in AskNicely (54)
AI Suggested Responses
NiceAI Sentiment Analysis
Recommended Focus Areas
Automated Follow-Up Surveys
Automated Response Workflows
Automated Workflows
Task Assignment and Escalation
Trigger Batch Requests
Custom Fields
Customer Properties
Data History
AskNicely Employee App
Multi-Location Support
Assign Feedback Response
Customer Testimonial Requests
Feedback Response Management
Generate Testimonials
Multi-Channel Feedback Collection
Request Reviews
Set CX Goals and Recognition
+ 34 more unique features
Only in Simplesat (76)
Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates
+ 56 more unique features
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