AskNicely vs Qualtrics XM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
AskNicely offers more features (57 vs 38) and more integrations (4 vs 0). Both start at Contact Sales. AskNicely has 57 unique features while Qualtrics XM has 38 unique features, with 0 features in common.
| AskNicely | Qualtrics XM | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 38 |
| AI-Powered Features | 6 | 16 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 4 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI (3 vs 5)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| AI Suggested Responses | ||
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist | ||
| NiceAI Sentiment Analysis | ||
| Recommended Focus Areas |
Analytics (0 vs 8)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Contact Center Analytics | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Sentiment Analysis | ||
| Simplified Stats | ||
| Text Analytics | ||
| Video Feedback Analysis |
Automation (5 vs 2)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Automated Actions | ||
| Automated Follow-Up Surveys | ||
| Automated Response Workflows | ||
| Automated Workflows | ||
| Close the Loop at Scale | ||
| Task Assignment and Escalation | ||
| Trigger Batch Requests |
Coaching (0 vs 1)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Agent Coaching |
Compliance (0 vs 1)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Quality Management and Compliance |
Customization (1 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Custom Fields |
Data Management (2 vs 1)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Customer Properties | ||
| Data History | ||
| Unified Customer and Employee Profile |
Employee Development (0 vs 1)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| 360 Development |
Employee Experience (0 vs 5)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Employee Management (1 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| AskNicely Employee App |
Feature (1 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Multi-Location Support |
Feedback (6 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Assign Feedback Response | ||
| Customer Testimonial Requests | ||
| Feedback Response Management | ||
| Generate Testimonials | ||
| Multi-Channel Feedback Collection | ||
| Request Reviews |
Feedback Collection (0 vs 3)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Conversational Feedback | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (0 vs 2)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Omni-Channel Experience Management | ||
| Voice of Customer |
Goal Management (1 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Set CX Goals and Recognition |
Integration (6 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| 100+ Integrations | ||
| API Access | ||
| CRM Integrations | ||
| Microsoft Teams Integration | ||
| Slack Integration | ||
| Unlimited API Data Extraction |
Integrations (0 vs 1)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Seamless Integrations |
Management (0 vs 1)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Location Experience Hub |
Recognition (1 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Recognition and Shoutouts |
Reporting (11 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| AI Insight Reports | ||
| AI Summaries | ||
| AskNicely TV Display | ||
| Data Filtering and Export | ||
| Downloadable Presentations | ||
| Leaderboards and Scorecards | ||
| Real-Time Data Monitoring | ||
| Real-Time Feedback Dashboard | ||
| SLA Compliance Tracking | ||
| Saved and Scheduled Reports | ||
| Trend Reports |
Reputation Management (2 vs 1)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Google Review Manager | ||
| Online Reputation Management | ||
| Reputation Management Suite |
Research (0 vs 4)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Security (3 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| SSO/SAML Authentication |
Segmentation (0 vs 1)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Dynamic Segmentation |
Surveys (11 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| 5-Star Rating Surveys | ||
| CSAT Surveys | ||
| Dynamic Conversational Surveys | ||
| In-App Surveys | ||
| Mobile App Surveys | ||
| NPS Surveys | ||
| QR Code Surveys | ||
| Survey Builder | ||
| Survey Logic and Branching | ||
| Survey Preview and Testing | ||
| White-Label Surveys |
Talent Acquisition (0 vs 1)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Candidate Experience Management |
Team Management (1 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Team Huddles |
Training (1 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Frontline Coaching |
User Management (1 vs 0)
| Feature | AskNicely | Qualtrics XM |
|---|---|---|
| Unlimited Users |
Unique Features
Only in AskNicely (57)
AI Suggested Responses
NiceAI Sentiment Analysis
Recommended Focus Areas
Automated Follow-Up Surveys
Automated Response Workflows
Automated Workflows
Task Assignment and Escalation
Trigger Batch Requests
Custom Fields
Customer Properties
Data History
AskNicely Employee App
Multi-Location Support
Assign Feedback Response
Customer Testimonial Requests
Feedback Response Management
Generate Testimonials
Multi-Channel Feedback Collection
Request Reviews
Set CX Goals and Recognition
+ 37 more unique features
Only in Qualtrics XM (38)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Sentiment Analysis
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
+ 18 more unique features
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