AskNicely vs Nicereply
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
AskNicely offers fewer features (57 vs 68) and fewer integrations (4 vs 11). Starting price: AskNicely at Contact Sales vs Nicereply at $79/mo. AskNicely has 54 unique features while Nicereply has 65 unique features, with 3 features in common.
| AskNicely | Nicereply | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 68 |
| AI-Powered Features | 6 | 0 |
| Starting Price | Contact Sales | $79/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 4 | 11 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| AI Suggested Responses | ||
| NiceAI Sentiment Analysis | ||
| Recommended Focus Areas |
Analytics (0 vs 16)
| Feature | AskNicely | Nicereply |
|---|---|---|
| CSV Export | ||
| Chart Comparison | ||
| Company Benchmarks | ||
| Customers View | ||
| Dashboard | ||
| Data Sampling Options | ||
| Edit Incorrect Scores | ||
| Histograms | ||
| Issues View | ||
| Leaderboards | ||
| Mobile View of Rating Feed | ||
| Open Rate and Response Rate Stats | ||
| Rating Feed | ||
| Reports | ||
| Trend Charts |
Automation (5 vs 2)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Automated Follow-Up Surveys | ||
| Automated Response Workflows | ||
| Automated Trigger Settings | ||
| Automated Workflows | ||
| Automation Rules | ||
| Task Assignment and Escalation | ||
| Trigger Batch Requests |
Billing (0 vs 5)
| Feature | AskNicely | Nicereply |
|---|---|---|
| 30-day Money Back Guarantee | ||
| Cancel Anytime | ||
| Change Plan Anytime | ||
| Pay Per Response | ||
| Yearly/Monthly Billing |
Customization (1 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Custom Fields |
Data Management (2 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Customer Properties | ||
| Data History |
Employee Management (1 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| AskNicely Employee App |
Feature (1 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Multi-Location Support |
Feedback (6 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Assign Feedback Response | ||
| Customer Testimonial Requests | ||
| Feedback Response Management | ||
| Generate Testimonials | ||
| Multi-Channel Feedback Collection | ||
| Request Reviews |
Goal Management (1 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Set CX Goals and Recognition |
Integration (6 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| 100+ Integrations | ||
| API Access | ||
| CRM Integrations | ||
| Microsoft Teams Integration | ||
| Slack Integration | ||
| Unlimited API Data Extraction |
Integration Features (0 vs 11)
| Feature | AskNicely | Nicereply |
|---|---|---|
| API Access | ||
| Agents Sync | ||
| All Integrations Across All Plans | ||
| CSV Customer Import | ||
| Create Tags in Helpdesk Based on Feedback | ||
| Customer Sync | ||
| HTML Template Support | ||
| No Extra Tickets | ||
| Send Feedback to Helpdesk as Comment | ||
| Slack/Microsoft Teams Integration via Zapier | ||
| Ticket Backlink |
Notifications (0 vs 1)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Email Notifications |
Recognition (1 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Recognition and Shoutouts |
Reporting (11 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| AI Insight Reports | ||
| AI Summaries | ||
| AskNicely TV Display | ||
| Data Filtering and Export | ||
| Downloadable Presentations | ||
| Leaderboards and Scorecards | ||
| Real-Time Data Monitoring | ||
| Real-Time Feedback Dashboard | ||
| SLA Compliance Tracking | ||
| Saved and Scheduled Reports | ||
| Trend Reports |
Reputation Management (2 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Google Review Manager | ||
| Reputation Management Suite |
Security (3 vs 4)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Advanced Permissions | ||
| Agents Without Access | ||
| Audit Log | ||
| CCPA Certification | ||
| GDPR Compliance | ||
| Multiple Agent Roles | ||
| SSO/SAML Authentication |
Setup (0 vs 1)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Quick Setup |
Support (0 vs 3)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Dedicated Account Manager | ||
| Free Setup Call | ||
| Help Center |
Survey Customization (0 vs 13)
| Feature | AskNicely | Nicereply |
|---|---|---|
| 10 Stars CSAT Scale | ||
| 2 Thumbs CSAT Scale | ||
| 3 Smileys CSAT Scale | ||
| 5 Stars CSAT Scale | ||
| Code-free Customization | ||
| Color Themes | ||
| Custom Branding | ||
| Custom Survey Domain | ||
| Custom Thank You Page | ||
| Extra Questions | ||
| Mobile-ready Surveys | ||
| Multi-language Support | ||
| Question Wording Customization |
Survey Distribution (0 vs 4)
| Feature | AskNicely | Nicereply |
|---|---|---|
| In-signature Email Surveys | ||
| Post-resolution Email Surveys | ||
| Survey Link URLs | ||
| Website Pop-up Surveys |
Survey Features (0 vs 3)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Instant Ratings | ||
| Oversurveying Protection | ||
| Unlimited Active Surveys |
Survey Type (0 vs 5)
| Feature | AskNicely | Nicereply |
|---|---|---|
| CES 2.0 Surveys | ||
| CSAT Surveys | ||
| NPS Surveys | ||
| eNPS Surveys | ||
| eSAT Surveys |
Surveys (11 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| 5-Star Rating Surveys | ||
| CSAT Surveys | ||
| Dynamic Conversational Surveys | ||
| In-App Surveys | ||
| Mobile App Surveys | ||
| NPS Surveys | ||
| QR Code Surveys | ||
| Survey Builder | ||
| Survey Logic and Branching | ||
| Survey Preview and Testing | ||
| White-Label Surveys |
Team Management (1 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Team Huddles |
Training (1 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Frontline Coaching |
User Management (1 vs 0)
| Feature | AskNicely | Nicereply |
|---|---|---|
| Unlimited Users |
Unique Features
Only in AskNicely (54)
AI Suggested Responses
NiceAI Sentiment Analysis
Recommended Focus Areas
Automated Follow-Up Surveys
Automated Response Workflows
Automated Workflows
Task Assignment and Escalation
Trigger Batch Requests
Custom Fields
Customer Properties
Data History
AskNicely Employee App
Multi-Location Support
Assign Feedback Response
Customer Testimonial Requests
Feedback Response Management
Generate Testimonials
Multi-Channel Feedback Collection
Request Reviews
Set CX Goals and Recognition
+ 34 more unique features
Only in Nicereply (65)
Chart Comparison
Company Benchmarks
CSV Export
Customers View
Dashboard
Data Sampling Options
Edit Incorrect Scores
Histograms
Issues View
Leaderboards
Mobile View of Rating Feed
Open Rate and Response Rate Stats
Rating Feed
Reports
Trend Charts
Unlimited Data Storage
Automated Trigger Settings
Automation Rules
30-day Money Back Guarantee
Cancel Anytime
+ 45 more unique features
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