AskNicely vs Delighted
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
AskNicely offers more features (57 vs 41) and fewer integrations (4 vs 28). Starting price: AskNicely at Contact Sales vs Delighted at $25/mo. AskNicely has 52 unique features while Delighted has 36 unique features, with 5 features in common.
| AskNicely | Delighted | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 41 |
| AI-Powered Features | 6 | 4 |
| Starting Price | Contact Sales | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 4 | 28 |
| Shared Features | 5 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 71% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| AI Suggested Responses | ||
| NiceAI Sentiment Analysis | ||
| Recommended Focus Areas |
Administration (0 vs 2)
| Feature | AskNicely | Delighted |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (0 vs 1)
| Feature | AskNicely | Delighted |
|---|---|---|
| Real-Time Alerts |
Analytics (0 vs 10)
| Feature | AskNicely | Delighted |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Benchmarking | ||
| Custom Reports | ||
| Customer Segmentation | ||
| Net Promoter Analysis | ||
| Predictive Analytics | ||
| Reporting Dashboard | ||
| Sentiment Analysis Dashboard | ||
| Trend Analysis |
Automation (5 vs 2)
| Feature | AskNicely | Delighted |
|---|---|---|
| Automated Follow-Up Surveys | ||
| Automated Response Workflows | ||
| Automated Workflows | ||
| Survey Scheduling | ||
| Task Assignment and Escalation | ||
| Trigger Batch Requests |
Collaboration (0 vs 1)
| Feature | AskNicely | Delighted |
|---|---|---|
| Team Collaboration |
Content Management (0 vs 2)
| Feature | AskNicely | Delighted |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Customization (1 vs 2)
| Feature | AskNicely | Delighted |
|---|---|---|
| Custom Branding | ||
| Custom Domain | ||
| Custom Fields |
Data Management (2 vs 1)
| Feature | AskNicely | Delighted |
|---|---|---|
| Customer Properties | ||
| Data Export | ||
| Data History |
Distribution (0 vs 1)
| Feature | AskNicely | Delighted |
|---|---|---|
| Multi-Channel Distribution |
Employee Management (1 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| AskNicely Employee App |
Feature (1 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| Multi-Location Support |
Feedback (6 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| Assign Feedback Response | ||
| Customer Testimonial Requests | ||
| Feedback Response Management | ||
| Generate Testimonials | ||
| Multi-Channel Feedback Collection | ||
| Request Reviews |
Feedback Collection (0 vs 2)
| Feature | AskNicely | Delighted |
|---|---|---|
| Email Capture | ||
| Feedback Forms |
Goal Management (1 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| Set CX Goals and Recognition |
Integration (6 vs 1)
| Feature | AskNicely | Delighted |
|---|---|---|
| 100+ Integrations | ||
| API Access | ||
| CRM Integrations | ||
| Microsoft Teams Integration | ||
| Slack Integration | ||
| Unlimited API Data Extraction |
Localization (0 vs 1)
| Feature | AskNicely | Delighted |
|---|---|---|
| Multi-Language Support |
Mobile (0 vs 1)
| Feature | AskNicely | Delighted |
|---|---|---|
| Mobile App |
Recognition (1 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| Recognition and Shoutouts |
Reporting (11 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| AI Insight Reports | ||
| AI Summaries | ||
| AskNicely TV Display | ||
| Data Filtering and Export | ||
| Downloadable Presentations | ||
| Leaderboards and Scorecards | ||
| Real-Time Data Monitoring | ||
| Real-Time Feedback Dashboard | ||
| SLA Compliance Tracking | ||
| Saved and Scheduled Reports | ||
| Trend Reports |
Reputation Management (2 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| Google Review Manager | ||
| Reputation Management Suite |
Response Management (0 vs 2)
| Feature | AskNicely | Delighted |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Security (3 vs 2)
| Feature | AskNicely | Delighted |
|---|---|---|
| Advanced Permissions | ||
| Audit Log | ||
| Data Security & Compliance | ||
| SSO Integration | ||
| SSO/SAML Authentication |
Support (0 vs 2)
| Feature | AskNicely | Delighted |
|---|---|---|
| Onboarding & Training | ||
| Priority Support |
Surveys (11 vs 8)
| Feature | AskNicely | Delighted |
|---|---|---|
| 5-Star Rating Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| Dynamic Conversational Surveys | ||
| In-App Surveys | ||
| Mobile App Surveys | ||
| NPS Surveys | ||
| QR Code Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Logic and Branching | ||
| Survey Preview and Testing | ||
| Survey Templates |
Team Management (1 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| Team Huddles |
Training (1 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| Frontline Coaching |
User Management (1 vs 0)
| Feature | AskNicely | Delighted |
|---|---|---|
| Unlimited Users |
Unique Features
Only in AskNicely (52)
AI Suggested Responses
NiceAI Sentiment Analysis
Recommended Focus Areas
Automated Follow-Up Surveys
Automated Response Workflows
Task Assignment and Escalation
Trigger Batch Requests
Custom Fields
Customer Properties
Data History
AskNicely Employee App
Multi-Location Support
Assign Feedback Response
Customer Testimonial Requests
Feedback Response Management
Generate Testimonials
Multi-Channel Feedback Collection
Request Reviews
Set CX Goals and Recognition
100+ Integrations
+ 32 more unique features
Only in Delighted (36)
Audit Logs
Role-Based Access Control
Real-Time Alerts
Advanced Filtering
AI-Powered Sentiment Analysis
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
Data Export
+ 16 more unique features
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