Appcues vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Appcues offers fewer features (43 vs 57) and more integrations (25 vs 19). Starting price: Appcues at $895/mo vs Retently at $49/mo. Appcues has 41 unique features while Retently has 55 unique features, with 2 features in common.
| Appcues | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 43 | 57 |
| AI-Powered Features | 3 | 3 |
| Starting Price | $895/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 25 | 19 |
| Shared Features | 2 | |
| Shared Integrations | 9 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
Analytics (9 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Cohort Tracking | ||
| Customer Success Reports | ||
| Data Export | ||
| Event Tracking | ||
| Funnel Analysis | ||
| Performance Monitoring | ||
| Predictive Analytics | ||
| Survey Builder | ||
| User Analytics Dashboard |
Analytics & Reporting (0 vs 13)
| Feature | Appcues | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (0 vs 7)
| Feature | Appcues | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Compliance (3 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Data Retention Policies | ||
| HIPAA Compliance | ||
| SOC 2 Certification |
Content (2 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Content Library Templates | ||
| Resource Library |
Creation (5 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Flow Builder | ||
| Form Builder | ||
| Modal Builder | ||
| Tooltips & Hotspots | ||
| Video Embedding |
Customization (3 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Brand Customization | ||
| Custom Styling | ||
| Localization |
Data Management (0 vs 5)
| Feature | Appcues | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Development (3 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| API Access | ||
| Error Tracking | ||
| Real-time Preview |
Feedback Management (0 vs 2)
| Feature | Appcues | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Appcues | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (3 vs 1)
| Feature | Appcues | Retently |
|---|---|---|
| Deep Linking | ||
| REST API | ||
| User Profile Sync | ||
| Webhooks |
Management (2 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Content Moderation | ||
| Version History |
Notifications (0 vs 1)
| Feature | Appcues | Retently |
|---|---|---|
| Email & Slack Alerts |
Optimization (3 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| A/B Testing | ||
| Conversion Optimization | ||
| Multi-variant Testing |
Platform (1 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Mobile App Support |
Security (2 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Role-based Permissions | ||
| SSO Integration |
Support (2 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Dedicated Account Manager | ||
| Priority Support |
Survey Channels (0 vs 7)
| Feature | Appcues | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Appcues | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Appcues | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Appcues | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Appcues | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Targeting (4 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Audience Segmentation | ||
| Behavioral Triggers | ||
| CSS Targeting | ||
| Smart Targeting |
Teamwork (1 vs 0)
| Feature | Appcues | Retently |
|---|---|---|
| Collaboration Tools |
Unique Features
Only in Appcues (41)
Cohort Tracking
Customer Success Reports
Event Tracking
Funnel Analysis
Performance Monitoring
Predictive Analytics
Survey Builder
User Analytics Dashboard
Data Retention Policies
HIPAA Compliance
SOC 2 Certification
Content Library Templates
Resource Library
Flow Builder
Form Builder
Modal Builder
Tooltips & Hotspots
Video Embedding
Brand Customization
Custom Styling
+ 21 more unique features
Only in Retently (55)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 35 more unique features
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