Airship vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Airship offers fewer features (46 vs 57) and more integrations (30 vs 19). Starting price: Airship at $499/mo vs Retently at $49/mo. Airship has 45 unique features while Retently has 56 unique features, with 1 features in common.
| Airship | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 57 |
| AI-Powered Features | 4 | 3 |
| Starting Price | $499/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 30 | 19 |
| Shared Features | 1 | |
| Shared Integrations | 8 | |
| Data Quality | 73% | 95% |
Feature Comparison by Category
Administration (2 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Multi-Workspace Support | ||
| Role-Based Access Control |
Analytics (9 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| A/B Testing | ||
| Analytics Dashboard | ||
| Audience Segmentation | ||
| Conversion Tracking | ||
| Custom Events | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Query Builder | ||
| Real-Time Reporting |
Analytics & Reporting (0 vs 13)
| Feature | Airship | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (2 vs 7)
| Feature | Airship | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Behavioral Triggers | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Journey Automation | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Campaign Management (1 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Calendar View |
Compliance (3 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Audit Logs | ||
| Compliance & Privacy | ||
| Unsubscribe Management |
Content Management (3 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Interactive Message Builder | ||
| Message Archive | ||
| Message Templates |
Customer Data (1 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Named User Profiles |
Customization (1 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Custom Branding |
Data Integration (2 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Audience Import | ||
| Event Streaming |
Data Management (0 vs 5)
| Feature | Airship | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Developer Tools (2 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| API & SDKs | ||
| Webhooks |
Email (1 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Email Campaigns |
Engagement (1 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| User Preference Center |
Feedback Management (0 vs 2)
| Feature | Airship | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Airship | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (2 vs 1)
| Feature | Airship | Retently |
|---|---|---|
| Loyalty Integration | ||
| Mobile Wallet Integration | ||
| REST API |
Messaging (7 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Content Cards | ||
| In-App Messaging | ||
| Inbox Feature | ||
| Push Notifications | ||
| Rich Media Support | ||
| SMS Messaging | ||
| Web Push |
Notifications (0 vs 1)
| Feature | Airship | Retently |
|---|---|---|
| Email & Slack Alerts |
Optimization (4 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Channel Prioritization | ||
| Frequency Capping | ||
| Intelligent Delivery | ||
| Performance Optimization |
Personalization (2 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Dynamic Content | ||
| Multi-Language Support |
Security (1 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Advanced Security |
Support (1 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Dedicated Account Manager |
Survey Channels (0 vs 7)
| Feature | Airship | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Airship | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Airship | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Airship | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Airship | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Targeting (1 vs 0)
| Feature | Airship | Retently |
|---|---|---|
| Geofencing |
Unique Features
Only in Airship (45)
Multi-Workspace Support
Role-Based Access Control
Analytics Dashboard
Audience Segmentation
Conversion Tracking
Custom Events
Performance Benchmarking
Predictive Analytics
Query Builder
Real-Time Reporting
Behavioral Triggers
Journey Automation
Calendar View
Audit Logs
Compliance & Privacy
Unsubscribe Management
Interactive Message Builder
Message Archive
Message Templates
Named User Profiles
+ 25 more unique features
Only in Retently (56)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 36 more unique features
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