Airship vs Qualtrics XM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Airship offers more features (46 vs 38) and more integrations (30 vs 0). Starting price: Airship at $499/mo vs Qualtrics XM at Contact Sales. Airship has 46 unique features while Qualtrics XM has 38 unique features, with 0 features in common.
| Airship | Qualtrics XM | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 46 | 38 |
| AI-Powered Features | 4 | 16 |
| Starting Price | $499/mo | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 30 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 70% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Automated Recommendations | ||
| Customer Care Assist | ||
| Customer Experience Intelligence | ||
| Frontline Locations Assist | ||
| Manager Assist |
Administration (2 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Multi-Workspace Support | ||
| Role-Based Access Control |
Analytics (9 vs 8)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| A/B Testing | ||
| Analytics Dashboard | ||
| Audience Segmentation | ||
| Contact Center Analytics | ||
| Conversion Tracking | ||
| Custom Events | ||
| Digital Experience Analytics | ||
| Employee Retention Analytics | ||
| Experience Gap Identification | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Query Builder | ||
| Real-Time Reporting | ||
| Sentiment Analysis | ||
| Simplified Stats |
Automation (2 vs 2)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Automated Actions | ||
| Behavioral Triggers | ||
| Close the Loop at Scale | ||
| Journey Automation |
Campaign Management (1 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Calendar View |
Coaching (0 vs 1)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Agent Coaching |
Compliance (3 vs 1)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Audit Logs | ||
| Compliance & Privacy | ||
| Quality Management and Compliance | ||
| Unsubscribe Management |
Content Management (3 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Interactive Message Builder | ||
| Message Archive | ||
| Message Templates |
Customer Data (1 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Named User Profiles |
Customization (1 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Custom Branding |
Data Integration (2 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Audience Import | ||
| Event Streaming |
Data Management (0 vs 1)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Unified Customer and Employee Profile |
Developer Tools (2 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| API & SDKs | ||
| Webhooks |
Email (1 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Email Campaigns |
Employee Development (0 vs 1)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| 360 Development |
Employee Experience (0 vs 5)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Continuous Employee Listening | ||
| Employee Engagement | ||
| Employee Onboarding & Exit | ||
| Employee Pulse | ||
| Employee Research |
Engagement (1 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| User Preference Center |
Feedback Collection (0 vs 3)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Conversational Feedback | ||
| Surveys | ||
| Website and Mobile App Feedback |
Feedback Management (0 vs 2)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Omni-Channel Experience Management | ||
| Voice of Customer |
Integration (2 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Loyalty Integration | ||
| Mobile Wallet Integration |
Integrations (0 vs 1)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Seamless Integrations |
Management (0 vs 1)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Location Experience Hub |
Messaging (7 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Content Cards | ||
| In-App Messaging | ||
| Inbox Feature | ||
| Push Notifications | ||
| Rich Media Support | ||
| SMS Messaging | ||
| Web Push |
Optimization (4 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Channel Prioritization | ||
| Frequency Capping | ||
| Intelligent Delivery | ||
| Performance Optimization |
Personalization (2 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Dynamic Content | ||
| Multi-Language Support |
Reputation Management (0 vs 1)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Online Reputation Management |
Research (0 vs 4)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Brand and Communication Research | ||
| Product Research | ||
| Strategic Market Research | ||
| User Experience Research |
Security (1 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Advanced Security |
Segmentation (0 vs 1)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Dynamic Segmentation |
Support (1 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Dedicated Account Manager |
Talent Acquisition (0 vs 1)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Candidate Experience Management |
Targeting (1 vs 0)
| Feature | Airship | Qualtrics XM |
|---|---|---|
| Geofencing |
Unique Features
Only in Airship (46)
Multi-Workspace Support
Role-Based Access Control
A/B Testing
Analytics Dashboard
Audience Segmentation
Conversion Tracking
Custom Events
Performance Benchmarking
Predictive Analytics
Query Builder
Real-Time Reporting
Behavioral Triggers
Journey Automation
Calendar View
Audit Logs
Compliance & Privacy
Unsubscribe Management
Interactive Message Builder
Message Archive
Message Templates
+ 26 more unique features
Only in Qualtrics XM (38)
Automated Recommendations
Customer Care Assist
Customer Experience Intelligence
Frontline Locations Assist
Manager Assist
Contact Center Analytics
Digital Experience Analytics
Employee Retention Analytics
Experience Gap Identification
Sentiment Analysis
Simplified Stats
Text Analytics
Video Feedback Analysis
Automated Actions
Close the Loop at Scale
Agent Coaching
Quality Management and Compliance
Unified Customer and Employee Profile
360 Development
Continuous Employee Listening
+ 18 more unique features
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