Salesforce Agentforce Commerce
salesforce.com/commerceBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Turn every conversation into a conversion
How to Replace Salesforce Agentforce CommerceOverview
Features
35 features across 20 categories
AI(2)
Enable personalized experiences without the need for data scientists using AI-infused platform
Turn conversations into conversions with visual product search pulling product catalog directly into chat
Analytics(2)
Analytics tools with automation and customer segmentation capabilities for B2B Growth Edition
Create customer segments and view intelligence through dashboards
Automation(1)
Automatically route orders to reduce costs and increase revenue
Commerce(7)
Make buying more personal and selling more efficient with AI tools on a unified platform
Customer experience platform for B2C businesses from discovery to checkout with AI-powered business growth
Flexible, trusted storefronts for headless commerce that enable faster ROI and innovation
Create flexible, purpose-built digital storefronts for customer acquisition
Flexible commerce architecture for decoupled front-end and back-end systems
Direct-to-consumer storefront with marketing, sales, and service capabilities built into easy-to-use CRM suite
Connect in-store and online commerce channels with unified data and inventory management
Content Management(1)
Content management system with no-code capabilities for easy site management
Customer Experience(1)
Manage customer interactions across web, mobile, social, marketplaces, store, ads, and connected devices
Data Management(1)
Track and manage customer data across all touchpoints to personalize shopping experiences
Integration(1)
Integrate Commerce Cloud with CRM software to track customer data and personalize shopping
Inventory Management(2)
Inventory management across all sales channels
Manage inventory across all channels in real-time for unified inventory visibility
Marketing(1)
Tools to acquire new customers and build brand loyalty
Operations(1)
Manage operations across multiple sales channels seamlessly
Order Management(5)
Full visibility into orders with comprehensive support capabilities
Manage orders distributed across multiple locations and channels
Complete order management capabilities for B2C Premium tier
Process orders seamlessly wherever customers transact with agent actions, real-time omni-channel inventory, and automated order routing
Split large-volume orders into multiple shipments with single code-base and AI-first experience for cross-channel management
POS(2)
Mobile-first POS that brings customer, order, and inventory data to shop floor with built-in Salesforce integrations and no-code CMS
Modern point of sale with customer relationship capabilities for personalized interactions
Payments(2)
Fast checkout experience with digital wallets
Optimized, flexible checkout experience with secure payments and complex integration reduction
Personalization(1)
Leverage Data Cloud for advanced personalization capabilities
Reporting(1)
Comprehensive reporting and analytics dashboards for business intelligence
Revenue Management(1)
Automate revenue operations while delivering seamless buying and selling experiences with guided quoting and AI
Sales(1)
Enable customers to purchase out-of-stock items for fulfillment from other locations
Search(1)
Search products using visual recognition and imagery
Security(1)
Protect against fraud while optimizing payment authorization
Pricing
Commerce Cloud B2C Premium
- ✓100 sites and 3,500 Price Books
- ✓Full Order Management
- ✓Personalization with Data Cloud
- ✓Segments & Intelligence Dashboards
Commerce Cloud B2B Growth Edition
- ✓6 B2B Storefronts
- ✓Order Management
- ✓Lite Analytics, Automation, & Segmentation
Salesforce Order Management Growth
- ✓Complete Order Visibility & Order Support
- ✓Distributed Order Management
- ✓Omni-Channel Inventory
- ✓Up to 50 Locations
Retail Cloud Point-of-Sale
- ✓Starting at 25 Stores
- ✓Modern POS and Clienteling
- ✓Omni-channel Operations, Endless Aisle and Inventory Management
Salesforce Payments
- ✓Express checkout with digital wallets
- ✓Fraud protection and authorization optimization
- ✓Bring Your Own Adyen account
Standard Success Plan
- ✓Access to Knowledge Articles, documentation, and Trailhead
- ✓Global Trailblazer Community
Premier Success Plan
- ✓Expert guidance and product education
- ✓Health checks and recommendations
- ✓Access to 24/7 support for business-stopping issues
- ✓Bundled with Unlimited Edition
Signature Success Plan
Popular- ✓Designated Customer Success Manager
- ✓Customer Success Score
- ✓Proactive Monitoring and Key Event Management
- ✓Fastest 24/7 support response times
Foundations
- ✓Commerce capabilities built into your CRM
- ✓Available for Sales and Service Enterprise Edition or higher
Cost Calculator
Pricing data not available for Salesforce Agentforce Commerce. Check their website for current pricing.
Build vs Buy
Should you build a Salesforce Agentforce Commerce alternative or buy the subscription? Estimate based on 35 features.
Buy Salesforce Agentforce Commerce
Better ValueBuild Your Own
Buying Salesforce Agentforce Commerce saves ~$36,960 over 3 years vs building.
Estimates based on 35 features and a BuildScore of 5/5. Actual costs vary.
Integrations
6 known integrations