How to Build Your Own CallHub

Have live conversations at scale with call center capabilities

Record calls for quality assurance and training purposes

Create dynamic branching scripts that guide agents through conversations based on responses

Display local phone numbers to increase answer rates by showing familiar area codes

Let supporters call you back when they miss your call to increase action rates by 20% and cut per-action cost by nearly 8%

Choose between 10DLC and dedicated/shared shortcodes for text broadcasts

Convert text messages to MMS without requiring media uploads

Send follow-up texts that continue conversations started by volunteers

One-to-one text chats at scale with auto-send initial messages, trackable links, and profanity filters

Send personalized texts in bulk with automated responses based on trigger keywords and retry attempts

Automatically rotate people into a phonebank when they engage with text or email

Create multi-channel workflows with visual drag-and-drop interface for birds-eye view of campaign

Automatically send reminders if contacts didn't pick up or didn't respond

Send text follow-ups to contacts reached via call center

Schedule campaigns by timezone to ensure you don't accidentally text or call outside permissible hours

Advanced spam protection features available on Scale plan at no additional cost

Automatically manage do-not-call lists at account level for opt-outs

Automatically scrub cellphone numbers from contact lists for compliance

Automatically filter out known litigators and lawsuit-prone contacts from lists to protect campaigns from legal risks

Prevent calls from being labeled as Spam Risk or Scam Likely by carriers to keep messages reaching supporters

Access API with 10,800 requests per day on Essential plan or customized limits on Scale plan

Import or sync single, clean contact lists from CRM instead of splitting contacts between platforms

Sync data with your CRM for a centralized view of campaign progress with two-way data flow

Access S3 bucket integration and SQL-ready replica of analytics data plus Big Query on Scale plan

See which agents are performing and which need more training with visual performance report breakdowns

See all outreach data in one clean dashboard without jumping between tabs or downloading reports

Create custom dashboards for tailored reporting on Scale plan

Access standard analytics dashboards with data available for up to 1 year

Analyze and sort through all responses through AI-powered sentiment analysis to build contact segments based on specific customer responses

Get automated transcripts of every call plus AI-powered insights about caller sentiment to understand what's working and identify leads needing follow-up

Send unique messages based on sentiment analysis of supporter responses

Deliver emails that get opened with drag-and-drop creator and template management

Drag and drop email template creator with domain authentication for safe, secure, and compliant outreach

Save email templates for easy and quick reuse across campaigns