Userpilot vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Userpilot offers fewer features (41 vs 72). Starting price: Userpilot at $89/mo vs Zonka Feedback at Contact Sales. Userpilot has 39 unique features while Zonka Feedback has 70 unique features, with 2 features in common.
| Userpilot | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 72 |
| AI-Powered Features | 2 | 6 |
| Starting Price | $89/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 25 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 12 | |
| Data Quality | 71% | 100% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Smart Targeting Recommendations |
AI Analytics (0 vs 6)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (8 vs 5)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Analytics Dashboard | ||
| Behavior Analytics | ||
| Cohort Analysis | ||
| Contact & User Journey Tracking | ||
| Custom Reports | ||
| Customer Feedback Analytics | ||
| Funnel Analysis | ||
| Location & Frontline Analytics | ||
| Product Analytics | ||
| Product Feedback Analytics | ||
| Retention Reports | ||
| Sentiment Analysis | ||
| Support Feedback Analytics |
Automation (0 vs 3)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (2 vs 3)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Comments & Annotations | ||
| Internal Notes | ||
| Team Collaboration |
Communication (2 vs 2)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Feature Announcements | ||
| Scheduled Messages | ||
| Social Media Sharing |
Content (2 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Image Annotations | ||
| Video Guides |
Customization (1 vs 2)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom CSS Styling | ||
| Custom Setup & Taxonomy |
Data Collection (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Progressive Profiling |
Data Management (2 vs 1)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Data Export | ||
| Historical Data Import | ||
| User Properties Sync |
Design (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Mobile-Responsive Guides |
Development (2 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| API Access | ||
| No-Code Editor |
Device Management (0 vs 1)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Feedback (3 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Conditional Logic | ||
| Feedback Workflows | ||
| Surveys & Feedback |
Feedback Collection (0 vs 3)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (1 vs 1)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| API Access & Webhooks | ||
| Webhook Support |
Localization (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Localization |
Management (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Version Control |
Notifications (0 vs 1)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Onboarding (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Checklists |
Optimization (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| A/B Testing |
Organization (0 vs 1)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Personalization (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Dynamic Content |
Reporting (0 vs 11)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Security (3 vs 3)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Audit Logs | ||
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| Role-Based Access Control | ||
| SSO & Access Control | ||
| Single Sign-On (SSO) |
Support (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Resource Center |
Survey Distribution (0 vs 8)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Targeting (2 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Advanced Targeting Rules | ||
| Segmentation |
Tracking (1 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| User Behavioral Events |
User Guidance (3 vs 0)
| Feature | Userpilot | Zonka Feedback |
|---|---|---|
| Hotspots | ||
| In-App Guides | ||
| Launchers |
Unique Features
Only in Userpilot (39)
Smart Targeting Recommendations
Analytics Dashboard
Behavior Analytics
Cohort Analysis
Custom Reports
Funnel Analysis
Product Analytics
Retention Reports
Comments & Annotations
Feature Announcements
Scheduled Messages
Image Annotations
Video Guides
Custom CSS Styling
Progressive Profiling
Data Export
User Properties Sync
Mobile-Responsive Guides
API Access
No-Code Editor
+ 19 more unique features
Only in Zonka Feedback (70)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
CES Survey
+ 50 more unique features
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