Trustpilot Business vs Userpilot
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Trustpilot Business offers more features (52 vs 41) and fewer integrations (5 vs 25). Starting price: Trustpilot Business at $339/mo vs Userpilot at $89/mo. Trustpilot Business has 51 unique features while Userpilot has 40 unique features, with 1 features in common.
| Trustpilot Business | Userpilot | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 52 | 41 |
| AI-Powered Features | 2 | 2 |
| Starting Price | $339/mo | $89/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 5 | 25 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 71% |
Feature Comparison by Category
AI (2 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights | ||
| Smart Targeting Recommendations |
Admin & Security (1 vs 0)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (0 vs 8)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Analytics Dashboard | ||
| Behavior Analytics | ||
| Cohort Analysis | ||
| Custom Reports | ||
| Funnel Analysis | ||
| Product Analytics | ||
| Retention Reports | ||
| Sentiment Analysis |
Analytics & Reporting (13 vs 0)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (3 vs 0)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Review Collection |
Collaboration (0 vs 2)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Comments & Annotations | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Feature Announcements | ||
| Scheduled Messages |
Content (0 vs 2)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Image Annotations | ||
| Video Guides |
Customization (4 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Brand-boosting Customization | ||
| Custom CSS Styling | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Collection (0 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Progressive Profiling |
Data Management (1 vs 2)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Data Export | ||
| Export Service Reviews | ||
| User Properties Sync |
Design (0 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Mobile-Responsive Guides |
Development (0 vs 2)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| API Access | ||
| No-Code Editor |
Feedback (0 vs 3)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Conditional Logic | ||
| Feedback Workflows | ||
| Surveys & Feedback |
Feedback Management (3 vs 0)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (5 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Connect API | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration | ||
| Webhook Support |
Localization (0 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Localization |
Management (0 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Version Control |
Marketing (12 vs 0)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (2 vs 0)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Onboarding (0 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Checklists |
Optimization (0 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| A/B Testing |
Personalization (0 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Dynamic Content |
Review Management (2 vs 0)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (1 vs 0)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Review SEO |
Security (0 vs 3)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control | ||
| Single Sign-On (SSO) |
Support (3 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support | ||
| Resource Center |
Targeting (0 vs 2)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Advanced Targeting Rules | ||
| Segmentation |
Tracking (0 vs 1)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| User Behavioral Events |
User Guidance (0 vs 3)
| Feature | Trustpilot Business | Userpilot |
|---|---|---|
| Hotspots | ||
| In-App Guides | ||
| Launchers |
Unique Features
Only in Trustpilot Business (51)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
Customizable Reminder Emails
+ 31 more unique features
Only in Userpilot (40)
Smart Targeting Recommendations
Analytics Dashboard
Behavior Analytics
Cohort Analysis
Custom Reports
Funnel Analysis
Product Analytics
Retention Reports
Sentiment Analysis
Comments & Annotations
Team Collaboration
Feature Announcements
Scheduled Messages
Image Annotations
Video Guides
Custom CSS Styling
Progressive Profiling
Data Export
User Properties Sync
Mobile-Responsive Guides
+ 20 more unique features
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