Totango vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Totango offers fewer features (40 vs 72). Starting price: Totango at $3000/mo vs Zonka Feedback at Contact Sales. Totango has 39 unique features while Zonka Feedback has 71 unique features, with 1 features in common.
| Totango | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 40 | 72 |
| AI-Powered Features | 15 | 6 |
| Starting Price | $3000/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 25 | 25 |
| Shared Features | 1 | |
| Shared Integrations | 10 | |
| Data Quality | 70% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Account Management (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Account Mapping |
Alerts (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Real-time Alerts |
Analytics (9 vs 5)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Account Segmentation | ||
| Churn Prediction | ||
| Cohort Analysis | ||
| Contact & User Journey Tracking | ||
| Custom Metrics | ||
| Customer Feedback Analytics | ||
| Engagement Metrics | ||
| Health Scoring | ||
| Location & Frontline Analytics | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics | ||
| Usage Analytics |
Automation (3 vs 3)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Customer Journeys | ||
| Playbooks | ||
| Task Management | ||
| Workflows |
CX Metrics (0 vs 3)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Compliance (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Data Governance |
Customer Engagement (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Multi-threading |
Customer Feedback (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Survey Tools |
Customer Insights (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Customer Voice |
Customer Portal (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| White-label Portal |
Customer View (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Customer Timeline |
Customization (0 vs 2)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy |
Data Management (1 vs 1)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Attribute Mapping | ||
| Historical Data Import |
Device Management (0 vs 1)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Engagement (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Business Reviews |
Extensions (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Marketplace |
Feedback Collection (0 vs 3)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (2 vs 1)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| API Access | ||
| API Access & Webhooks | ||
| Email Integration |
Learning (2 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Knowledge Base | ||
| Training Courses |
Mobility (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Mobile App |
Monitoring (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Customer Health Monitoring |
Notifications (0 vs 1)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Performance (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Goal Tracking |
Productivity (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Task Management |
Reporting (3 vs 11)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Executive Dashboards | ||
| Gainsight-style Scorecards | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| QBRs and Executive Summaries | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Resource Management (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Resource Planning |
Revenue Operations (3 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Expansion Revenue Tracking | ||
| Renewal Forecasting | ||
| Revenue Intelligence |
Security (1 vs 3)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| Role-based Access Control | ||
| SSO & Access Control |
Segmentation (1 vs 0)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Audience Builder |
Survey Distribution (0 vs 8)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Totango | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Unique Features
Only in Totango (39)
Account Mapping
Real-time Alerts
Account Segmentation
Churn Prediction
Cohort Analysis
Custom Metrics
Engagement Metrics
Health Scoring
Performance Benchmarking
Predictive Analytics
Usage Analytics
Customer Journeys
Playbooks
Workflows
Data Governance
Multi-threading
Survey Tools
Customer Voice
White-label Portal
Customer Timeline
+ 19 more unique features
Only in Zonka Feedback (71)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
+ 51 more unique features
Want to build your own alternative to Totango or Zonka Feedback?
Analyze it with Reap