Tidio vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Tidio offers more features (143 vs 74) and more integrations (17 vs 8). Starting price: Tidio at $24.17/mo vs Lime Connect at $130/mo. Tidio has 142 unique features while Lime Connect has 73 unique features, with 1 features in common.
| Tidio | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 143 | 74 |
| AI-Powered Features | 26 | 7 |
| Starting Price | $24.17/mo | $130/mo |
| Pricing Tiers | 7 | 4 |
| Integrations | 17 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (18 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent | ||
| Lyro AI as Managed Service | ||
| Lyro Playground | ||
| Lyro Smart Actions |
AI Assistance (0 vs 1)
| Feature | Tidio | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Tidio | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Analytics (19 vs 6)
| Feature | Tidio | Lime Connect |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Metrics | ||
| Conversation Status | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Feedback Options | ||
| Flows Performance Analytics | ||
| Google Analytics 4 Integration |
Apps (2 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (18 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates | ||
| Scroll Percentage Trigger | ||
| Ticket Workflows |
CRM (2 vs 1)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Contact Details | ||
| Tags and Contact Properties | ||
| Visitor Notes |
Communication (17 vs 6)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| File Sharing | ||
| Interactive Media Support | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Message Center | ||
| Message Center Features | ||
| Messenger Integration | ||
| Messenger Support |
Compliance (0 vs 2)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customization (9 vs 14)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Chat Visibility Settings | ||
| Click-to-Chat Button | ||
| Custom AI Name | ||
| Custom Branding | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Offline Widget Visibility |
Data Collection (2 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
E-commerce (11 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Integration (6 vs 9)
| Feature | Tidio | Lime Connect |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| Add-on API | ||
| Analytics API | ||
| App Integrations | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Lyro Connect | ||
| Messenger API | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (1 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Third-party Platform Connection |
Live Chat (0 vs 2)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Localization (2 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (9 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Marketing (0 vs 3)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Mobile App |
Notification (1 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Personal Notifications |
Notifications (0 vs 1)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (0 vs 1)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Conversation Topics |
Productivity (1 vs 2)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Macros | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Routing (0 vs 3)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (6 vs 3)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Audit Log | ||
| Ban Users | ||
| Compliance | ||
| Privacy Mode | ||
| SSO | ||
| SSO (Single Sign-On) | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Social Media (3 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (9 vs 5)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Account Reviews | ||
| Chat Support | ||
| Dedicated Account Manager | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Slack Support | ||
| Standard Onboarding | ||
| Training Sessions |
Team Management (0 vs 3)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Ticketing (7 vs 0)
| Feature | Tidio | Lime Connect |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Unique Features
Only in Tidio (142)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 122 more unique features
Only in Lime Connect (73)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 53 more unique features
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