tawk.to vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
tawk.to offers fewer features (52 vs 143) and fewer integrations (1 vs 17). Starting price: tawk.to at $1/mo vs Tidio at $24.17/mo. tawk.to has 49 unique features while Tidio has 140 unique features, with 3 features in common.
| tawk.to | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 52 | 143 |
| AI-Powered Features | 2 | 26 |
| Starting Price | $1/mo | $24.17/mo |
| Pricing Tiers | 3 | 7 |
| Integrations | 1 | 17 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (2 vs 18)
| Feature | tawk.to | Tidio |
|---|---|---|
| AI Agent | ||
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Automated Translation | ||
| Copilot AI Reply Assistant | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent | ||
| Lyro AI as Managed Service |
Analytics (0 vs 19)
| Feature | tawk.to | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Channel Performance Analytics | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Data Comparisons | ||
| Flows Performance Analytics | ||
| Improvement Suggestions | ||
| Leads Tracking | ||
| Live Visitor List | ||
| Missed Questions | ||
| Operator Performance Analytics |
Analytics & Monitoring (6 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Geo IP Tracking | ||
| Real-Time Monitoring | ||
| Track Engagement | ||
| Track Sentiment | ||
| Visitor Activity Tracking | ||
| Visitor Information |
Apps (0 vs 2)
| Feature | tawk.to | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (2 vs 18)
| Feature | tawk.to | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automated Triggers | ||
| Automatic Chat Assignment | ||
| Automatic Reply | ||
| Busy Operator Response Flows | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Mobile-specific Actions | ||
| Offline Auto-reply | ||
| Reassign with Flows | ||
| Sales Flows Templates | ||
| Scheduler |
CRM (1 vs 2)
| Feature | tawk.to | Tidio |
|---|---|---|
| CRM | ||
| Tags and Contact Properties | ||
| Visitor Notes |
Commerce (2 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Conversational Commerce | ||
| In-Chat Payments |
Communication (3 vs 17)
| Feature | tawk.to | Tidio |
|---|---|---|
| Chat Page | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| File Transfer | ||
| Group Messaging | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message |
Communication Management (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Conversation History |
Content & Knowledge (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Knowledge Base |
Core Communication (3 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Chat Pages | ||
| Dashboard | ||
| Live Chat |
Customization (1 vs 9)
| Feature | tawk.to | Tidio |
|---|---|---|
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Offline Widget Visibility | ||
| Remove Branding | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | tawk.to | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
Data Management (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Unlimited Chat History |
Developer Tools (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| JavaScript API |
E-commerce (0 vs 11)
| Feature | tawk.to | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Engagement (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Proactive Chat Initiation |
Integration (0 vs 6)
| Feature | tawk.to | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (1 vs 1)
| Feature | tawk.to | Tidio |
|---|---|---|
| 100+ Integrations | ||
| Third-party Platform Connection |
Localization (2 vs 2)
| Feature | tawk.to | Tidio |
|---|---|---|
| 27 Languages Display | ||
| 45+ Languages Support | ||
| Multilanguage Support | ||
| Multilanguage Widget |
Management (0 vs 9)
| Feature | tawk.to | Tidio |
|---|---|---|
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Track Operator Tickets |
Mobile (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Native Mobile Apps |
Moderation (2 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Ban/Unban Visitors | ||
| Message Filtering |
Notification (0 vs 1)
| Feature | tawk.to | Tidio |
|---|---|---|
| Personal Notifications |
Notifications (3 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Agent Alerts | ||
| Desktop Notifications | ||
| Email Notifications |
Organization (2 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Conversation Tags | ||
| Departments |
Performance (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| High Load Dashboard |
Productivity (1 vs 1)
| Feature | tawk.to | Tidio |
|---|---|---|
| Canned Shortcuts | ||
| Macros |
Reporting (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Detailed Reporting |
Security (1 vs 6)
| Feature | tawk.to | Tidio |
|---|---|---|
| Ban Users | ||
| Compliance | ||
| SSO | ||
| Secure Encryption | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Security & Control (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Domain Restriction |
Social Media (0 vs 3)
| Feature | tawk.to | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (0 vs 9)
| Feature | tawk.to | Tidio |
|---|---|---|
| Account Reviews | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Support Management (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Ticketing System |
Support Tools (1 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Screen Sharing |
Team Management (4 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Agent Aliases | ||
| Agent-to-Agent Messaging | ||
| Tag & Assign Conversations | ||
| Unlimited Agents |
Ticketing (0 vs 7)
| Feature | tawk.to | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
UI Customization (3 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| Attention Bubble | ||
| Custom Tabs | ||
| Customizable Widgets |
User Experience (2 vs 0)
| Feature | tawk.to | Tidio |
|---|---|---|
| 1880+ Emoji Support | ||
| Message Sneak-Peek |
Unique Features
Only in tawk.to (49)
AI Agent
Automated Translation
Geo IP Tracking
Real-Time Monitoring
Track Engagement
Track Sentiment
Visitor Activity Tracking
Visitor Information
Automated Triggers
Scheduler
Conversational Commerce
In-Chat Payments
File Transfer
Group Messaging
Video + Voice Add-on
Conversation History
Knowledge Base
Chat Pages
Dashboard
CRM
+ 29 more unique features
Only in Tidio (140)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 120 more unique features
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