SwipedOn vs Vision Helpdesk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SwipedOn offers more features (71 vs 40) and fewer integrations (6 vs 7). Starting price: SwipedOn at $3/mo vs Vision Helpdesk at $10/mo. SwipedOn has 71 unique features while Vision Helpdesk has 40 unique features, with 0 features in common.
| SwipedOn | Vision Helpdesk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 71 | 40 |
| AI-Powered Features | 0 | 1 |
| Starting Price | $3/mo | $10/mo |
| Pricing Tiers | 5 | 18 |
| Integrations | 6 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Virtual Agent |
Access Control (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Staff Team Roles & Admin Access |
AddOns (1 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Catering AddOn |
Administration (1 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Customizable Roles and Permissions |
Analytics (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Online Visitor Tracking |
Asset Management (0 vs 2)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Asset Management | ||
| CMDB |
Automation (1 vs 5)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Auto Sign Out | ||
| Automation and Workflow Rules | ||
| Live Chat Automation | ||
| Live Chat Workflow Rules | ||
| Macros | ||
| Rules & Task Automation |
Billing (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Incident Billing & Time Tracking |
Catalog Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Product and Service Catalog |
Change Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Change Management |
Communication (0 vs 2)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Live Chat | ||
| Multi-Company Live Chat |
Compliance (3 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| ITIL/ITSM Compliance | ||
| Third-party Certifications |
Configuration (2 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Contract Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Contract Management |
Customer Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Client Management |
Customer Portal (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Self Service Customer Portal |
Customization (2 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (1 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (1 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Deliveries AddOn |
Email Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Email Queue, SMTP & Email Templates |
Employee Management (13 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Feedback Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Customer Feedback, Ratings & Survey |
Form Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Custom Fields & Form Builder |
Incident Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Incident Management |
Integration (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Live Chat Widgets |
Integrations (2 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Knowledge Base Management |
Localization (1 vs 2)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Language Selection | ||
| Multi-Language & Multi Time Zones | ||
| Multi-Language Help Desk |
Multi-Tenancy (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Multi-Company Support |
Multi-location Management (3 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (5 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Email Alerts | ||
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (1 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Data Anonymization |
Problem Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Problem Management |
Release Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Release Management |
Reliability (1 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Offline Sign In |
Reporting (4 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Reports & Analytics | ||
| Resource Insights |
Resource Management (6 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Routing (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Round Robin |
SLA Management (0 vs 2)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Multiple Schedules & SLA | ||
| SLA Rules and Incident Escalation |
Safety (2 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (7 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Data Hosting Options | ||
| Data Isolation | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Service Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Service Catalog Management |
Support (4 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
Task Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Task Management |
Team Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Staff Management |
Ticket Management (0 vs 1)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Multi-Channel Ticket Management |
Visitor Management (10 vs 0)
| Feature | SwipedOn | Vision Helpdesk |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
Only in Vision Helpdesk (40)
Staff Team Roles & Admin Access
Virtual Agent
Online Visitor Tracking
Asset Management
CMDB
Automation and Workflow Rules
Live Chat Automation
Live Chat Workflow Rules
Macros
Rules & Task Automation
Incident Billing & Time Tracking
Product and Service Catalog
Change Management
Live Chat
Multi-Company Live Chat
ITIL/ITSM Compliance
Contract Management
Client Management
Self Service Customer Portal
Email Queue, SMTP & Email Templates
+ 20 more unique features
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