SupportBee vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SupportBee offers fewer features (23 vs 71) and fewer integrations (3 vs 6). Starting price: SupportBee at $20/mo vs SwipedOn at $3/mo. SupportBee has 23 unique features while SwipedOn has 71 unique features, with 0 features in common.
| SupportBee | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 23 | 71 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $20/mo | $3/mo |
| Pricing Tiers | 2 | 5 |
| Integrations | 3 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
Access Control (2 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Portal Access for Customer Groups | ||
| User Permission Levels |
Accessibility (1 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Mobile Access |
AddOns (0 vs 1)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Analytics (1 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Customer Satisfaction Ratings |
Automation (0 vs 1)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Auto Sign Out |
CRM (1 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Customer Management |
Collaboration (1 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Ticket Assignment |
Compliance (0 vs 3)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (1 vs 2)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Business Hours | ||
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Core (2 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Shared Inbox | ||
| Unlimited Email Inboxes/Tickets |
Customization (1 vs 2)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Customizable Branding | ||
| Multiple Question Formats | ||
| White-labeled Emails |
Dashboard (0 vs 1)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Employee Management (0 vs 13)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Integration (5 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| API Access | ||
| Basic Integrations | ||
| Email Client Integration | ||
| Enterprise Integrations | ||
| Knowledge Base Integration |
Integrations (0 vs 2)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Localization (0 vs 1)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Language Selection |
Multi-location Management (0 vs 3)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Organization (2 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Filters | ||
| Teams |
Privacy (0 vs 1)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Data Anonymization |
Productivity (1 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Snippets |
Reliability (0 vs 1)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (1 vs 4)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| In Depth Reports | ||
| Real-time Visitor Log | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (1 vs 7)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Audit Trails | ||
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Self-Service (2 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Customer Portal | ||
| Knowledge Base (KBee) |
Support (0 vs 4)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
Transparency (1 vs 0)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Organizational Ticket Visibility |
Visitor Management (0 vs 10)
| Feature | SupportBee | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in SupportBee (23)
Portal Access for Customer Groups
User Permission Levels
Mobile Access
Customer Satisfaction Ratings
Ticket Assignment
Business Hours
Shared Inbox
Unlimited Email Inboxes/Tickets
Customer Management
White-labeled Emails
API Access
Basic Integrations
Email Client Integration
Enterprise Integrations
Knowledge Base Integration
Filters
Teams
Snippets
In Depth Reports
Audit Trails
+ 3 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
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