Spiceworks Cloud Help Desk vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Spiceworks Cloud Help Desk offers fewer features (26 vs 71) and fewer integrations (5 vs 6). Starting price: Spiceworks Cloud Help Desk at $6/mo vs SwipedOn at $3/mo. Spiceworks Cloud Help Desk has 26 unique features while SwipedOn has 71 unique features, with 0 features in common.
| Spiceworks Cloud Help Desk | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 26 | 71 |
| AI-Powered Features | 0 | 0 |
| Starting Price | $6/mo | $3/mo |
| Pricing Tiers | 2 | 5 |
| Integrations | 5 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AddOns (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Automation (6 vs 1)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Auto Sign Out | ||
| Automated Responses | ||
| Automatic Ticket Assignment & Routing | ||
| Bulk Actions | ||
| Repeatable Checklists | ||
| Tasklists & Checklists | ||
| Ticket Rules |
Compliance (0 vs 3)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Core Functionality (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Ticket Management |
Customization (1 vs 2)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Custom Attributes | ||
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Employee Management (0 vs 13)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Infrastructure (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Cloud-Based Hosting |
Integrations (0 vs 2)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge Management (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Custom Articles | ||
| Knowledge Base |
Localization (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Language Selection |
Mobile (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Mobile App |
Monitoring (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Activity Streams | ||
| Incident Tracking |
Multi-location Management (0 vs 3)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (1 vs 5)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Email Alerts | ||
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Organization (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Custom Ticket Queues | ||
| Custom Ticket Views |
Privacy (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Data Anonymization |
Reliability (0 vs 1)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (3 vs 4)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Customizable Reporting | ||
| Data Export | ||
| Detailed Visitor Information | ||
| Power BI Data Connector | ||
| Real-time Visitor Log | ||
| Reporting & Dashboards | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Scalability (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Unlimited End Users |
Security (1 vs 7)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| TOTP-based MFA | ||
| Verification Photos | ||
| Visitor Approvals |
Support (1 vs 4)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager | ||
| Live Chat Support |
User Experience (1 vs 0)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Ad-Free Experience |
User Interface (2 vs 0)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Custom Web Portal | ||
| End User Portal |
Visitor Management (0 vs 10)
| Feature | Spiceworks Cloud Help Desk | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in Spiceworks Cloud Help Desk (26)
Automated Responses
Automatic Ticket Assignment & Routing
Bulk Actions
Repeatable Checklists
Tasklists & Checklists
Ticket Rules
Ticket Management
Custom Attributes
Cloud-Based Hosting
Custom Articles
Knowledge Base
Mobile App
Activity Streams
Incident Tracking
Email Alerts
Custom Ticket Queues
Custom Ticket Views
Customizable Reporting
Power BI Data Connector
Reporting & Dashboards
+ 6 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
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