SolarWinds Service Desk vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SolarWinds Service Desk offers fewer features (48 vs 71) and more integrations (15 vs 6). Starting price: SolarWinds Service Desk at Contact Sales vs SwipedOn at $3/mo. SolarWinds Service Desk has 48 unique features while SwipedOn has 71 unique features, with 0 features in common.
| SolarWinds Service Desk | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 48 | 71 |
| AI-Powered Features | 9 | 0 |
| Starting Price | Contact Sales | $3/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 15 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 85% | 90% |
Feature Comparison by Category
AI (8 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Assisted Response | ||
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| SolarWinds AI Premier | ||
| Virtual Agent | ||
| Virtual Agent Premier |
AddOns (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (2 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Custom Roles | ||
| Customizable Roles and Permissions | ||
| Groups |
Asset Management (7 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Contract Management | ||
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Compliance | ||
| License Management | ||
| Network Discovery | ||
| Network Discovery & Reporting |
Automation (2 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Advanced Automations | ||
| Auto Sign Out | ||
| Runbooks |
Change Management (2 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Centralized Documentation | ||
| Change Audit History |
Collaboration (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Live Collaboration |
Communication (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Multi-channel Engagement |
Compliance (0 vs 3)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Configuration Management (5 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis | ||
| Visual CMDB |
Core ITSM (2 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Change Management | ||
| Incident Management |
Customization (1 vs 2)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Custom Fields and Forms | ||
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Employee Management (0 vs 13)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Integration (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| API Access |
Integrations (0 vs 2)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge Management (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Knowledge Base |
Localization (1 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Internationalization | ||
| Language Selection |
Maintenance (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Product Updates |
Multi-location Management (0 vs 3)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Data Anonymization |
Reliability (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (1 vs 4)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Resource Insights | ||
| Scheduled Reports |
Resource Management (0 vs 6)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Scalability (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Unlimited Requestors |
Security (2 vs 7)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Data Center Selection | ||
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Multi-Factor Authentication (MFA) | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Service Management (4 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Enterprise Service Management | ||
| Service Catalog | ||
| Service Level Agreement (SLA) | ||
| Unified Service Provider |
Support (4 vs 4)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| 24/7 Live Chat Support | ||
| Advanced Support | ||
| Bespoke Onboarding and Implementation | ||
| Chat, Phone and Email Support | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager | ||
| Email and Community Support |
User Experience (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Service Portal |
Visitor Management (0 vs 10)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in SolarWinds Service Desk (48)
Custom Roles
Groups
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
SolarWinds AI Premier
Virtual Agent
Virtual Agent Premier
Contract Management
Full Coverage Tracking
IT Asset Management
License Compliance
License Management
Network Discovery
Network Discovery & Reporting
Advanced Automations
Runbooks
Centralized Documentation
+ 28 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
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