Smartsupp vs Voiso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Smartsupp offers fewer features (46 vs 53) and fewer integrations (6 vs 8). Starting price: Smartsupp at $14/mo vs Voiso at $30/mo. Smartsupp has 46 unique features while Voiso has 53 unique features, with 0 features in common.
| Smartsupp | Voiso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 46 | 53 |
| AI-Powered Features | 10 | 8 |
| Starting Price | $14/mo | $30/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 6 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (10 vs 0)
| Feature | Smartsupp | Voiso |
|---|---|---|
| AI Engage | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization | ||
| Website Scraping |
Analytics (7 vs 7)
| Feature | Smartsupp | Voiso |
|---|---|---|
| AI Call Scoring | ||
| AI Call Summaries | ||
| AI Conversation Scoring | ||
| AI Speech Analytics | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| Call Transcription | ||
| Conversation History | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Multilingual Call Translation | ||
| Real-Time Call Transcription | ||
| Visitor Insights |
Automation (8 vs 4)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot | ||
| Chatbot Flows | ||
| Chatbots | ||
| Flow Builder | ||
| Handover to Human Operator | ||
| IVR (Interactive Voice Response) | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| Text-to-Speech |
Billing (1 vs 0)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Payment via Wire Transfer |
Chat (0 vs 1)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Web Chat |
Communication (4 vs 1)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support | ||
| Omnichannel Communication |
Customization (1 vs 0)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Advanced Branding Options |
Inbound (0 vs 6)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Adaptive Routing | ||
| Call Queuing | ||
| Callbacks | ||
| Conditional Routing | ||
| Global Call Routing | ||
| Smart Routing |
Infrastructure (0 vs 1)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Geo-Redundant Infrastructure |
Integration (1 vs 3)
| Feature | Smartsupp | Voiso |
|---|---|---|
| API & Data Exports | ||
| API & Webhooks | ||
| CRM Integrations | ||
| Helpdesk Integrations |
Management (7 vs 0)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Messaging (0 vs 3)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Message Routing | ||
| Messaging Apps Integration | ||
| SMS |
Mobile (0 vs 1)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Voiso Mobile App |
Notification (1 vs 0)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Desktop Notifications |
Organization (1 vs 0)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Segmentation with Tags |
Outbound (0 vs 7)
| Feature | Smartsupp | Voiso |
|---|---|---|
| AI Predictive Dialer | ||
| AI Progressive Dialer | ||
| Answering Machine Detection (AMD) | ||
| Automated Outbound Campaigns | ||
| CID Risk Check | ||
| Local Caller ID | ||
| Number Validator |
Productivity (2 vs 0)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Quality (0 vs 1)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Advanced Call Diagnostics |
Reporting (0 vs 6)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Agent Zoom | ||
| Billing & User Reports | ||
| Call Supervision | ||
| Contact Center Reporting | ||
| Historical Reporting | ||
| Real-Time Dashboards |
Sales (2 vs 0)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (0 vs 6)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Contact Number Masking | ||
| Custom Roles & Permissions | ||
| End-to-End Encryption | ||
| Inbound Call Blocking | ||
| Multi-Factor Authentication | ||
| Security Log Streaming |
Storage (0 vs 2)
| Feature | Smartsupp | Voiso |
|---|---|---|
| 1-Year Storage with AWS Streaming | ||
| 6-Month Storage |
Support (1 vs 0)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Dedicated Account Manager |
Voice (0 vs 3)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Call Recordings | ||
| Voice / Softphone | ||
| Voicemail to Email |
Workspace (0 vs 1)
| Feature | Smartsupp | Voiso |
|---|---|---|
| Unified Agent Workspace |
Unique Features
Only in Smartsupp (46)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 26 more unique features
Only in Voiso (53)
AI Call Scoring
AI Call Summaries
AI Conversation Scoring
AI Speech Analytics
Call Transcription
Multilingual Call Translation
Real-Time Call Transcription
Chatbot
Flow Builder
IVR (Interactive Voice Response)
Text-to-Speech
Web Chat
Omnichannel Communication
Adaptive Routing
Call Queuing
Callbacks
Conditional Routing
Global Call Routing
Smart Routing
Geo-Redundant Infrastructure
+ 33 more unique features
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