Smartsupp vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Smartsupp offers fewer features (46 vs 74) and fewer integrations (6 vs 8). Starting price: Smartsupp at $14/mo vs Lime Connect at $130/mo. Smartsupp has 44 unique features while Lime Connect has 72 unique features, with 2 features in common.
| Smartsupp | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 46 | 74 |
| AI-Powered Features | 10 | 7 |
| Starting Price | $14/mo | $130/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 6 | 8 |
| Shared Features | 2 | |
| Shared Integrations | 3 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (10 vs 0)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| AI Engage | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization | ||
| Website Scraping |
AI Assistance (0 vs 1)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Analytics (7 vs 6)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Basic Statistics | ||
| Basic Visitor Info | ||
| Contact Location | ||
| Conversation Feedback | ||
| Conversation History | ||
| Conversation Status | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics | ||
| Visitor Insights |
Automation (8 vs 0)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours |
Billing (1 vs 0)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Payment via Wire Transfer |
CRM (0 vs 1)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Contact Details |
Communication (4 vs 6)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Interactive Media Support | ||
| Live Chat | ||
| Message Center | ||
| Message Center Features | ||
| Multichannel Support | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customization (1 vs 14)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Advanced Branding Options | ||
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Integration (1 vs 9)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| API & Data Exports | ||
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API |
Live Chat (0 vs 2)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Management (7 vs 0)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Marketing (0 vs 3)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Mobile App |
Notification (1 vs 0)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Desktop Notifications |
Notifications (0 vs 1)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (1 vs 1)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Conversation Topics | ||
| Segmentation with Tags |
Productivity (2 vs 2)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros | ||
| Personal Shortcuts | ||
| Team Shortcuts |
Recording (0 vs 1)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Routing (0 vs 3)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Sales (2 vs 0)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (0 vs 3)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Audit Log | ||
| Privacy Mode | ||
| SSO (Single Sign-On) |
Support (1 vs 5)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (0 vs 3)
| Feature | Smartsupp | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Unique Features
Only in Smartsupp (44)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 24 more unique features
Only in Lime Connect (72)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
Contact Details
+ 52 more unique features
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