Smartsupp vs Tidio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Smartsupp offers fewer features (46 vs 143) and fewer integrations (6 vs 17). Starting price: Smartsupp at $14/mo vs Tidio at $24.17/mo. Smartsupp has 43 unique features while Tidio has 139 unique features, with 3 features in common.
| Smartsupp | Tidio | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 46 | 143 |
| AI-Powered Features | 10 | 26 |
| Starting Price | $14/mo | $24.17/mo |
| Pricing Tiers | 5 | 7 |
| Integrations | 6 | 17 |
| Shared Features | 3 | |
| Shared Integrations | 3 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (10 vs 18)
| Feature | Smartsupp | Tidio |
|---|---|---|
| AI Engage | ||
| AI Reply Assistant | ||
| AI-driven Email Resolutions | ||
| Advanced Copilot | ||
| Copilot AI Reply Assistant | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| FAQ Scraper | ||
| FAQ Upload | ||
| Guaranteed Resolution Rate | ||
| Human Handoff | ||
| Import Zendesk Articles | ||
| Instant Updates | ||
| Knowledge-based Responses | ||
| Lyro AI Agent |
Analytics (7 vs 19)
| Feature | Smartsupp | Tidio |
|---|---|---|
| AI Insights & CSAT | ||
| Advanced Analytics | ||
| Automated Satisfaction Survey | ||
| Basic Analytics | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| Channel Performance Analytics | ||
| Conversation History | ||
| Conversation Metrics | ||
| Custom Analytics | ||
| Customer Satisfaction Measurement | ||
| Customer Satisfaction Rating | ||
| Data Comparisons | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API |
Apps (0 vs 2)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Desktop App | ||
| Mobile App |
Automation (8 vs 18)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Auto Solve Tickets | ||
| Automated Conversation Solving | ||
| Automated Ticket Routing | ||
| Automatic Chat Assignment | ||
| Automatic Messages | ||
| Automatic Reply | ||
| Automatic Segmentation | ||
| Busy Operator Response Flows | ||
| Chatbot Flows | ||
| Chatbots | ||
| FAQ Flows Templates | ||
| Flows | ||
| Flows in Live Conversations | ||
| Handover to Human Operator | ||
| Message Automation |
Billing (1 vs 0)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Payment via Wire Transfer |
CRM (0 vs 2)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Tags and Contact Properties | ||
| Visitor Notes |
Communication (4 vs 17)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Chat Page | ||
| Customizable Chat Widget | ||
| Email Integration | ||
| Email Management System | ||
| Email Support | ||
| File Attachments | ||
| File Sharing | ||
| Larger Attachments | ||
| Live Chat | ||
| Live Typing | ||
| Live Video Calls | ||
| Messenger Integration | ||
| Messenger Support | ||
| Multichannel Support | ||
| Offline Message |
Customization (1 vs 9)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Advanced Branding Options | ||
| Background Color and Picture Customization | ||
| Chat Visibility Settings | ||
| Custom AI Name | ||
| Custom Branding | ||
| Offline Widget Visibility | ||
| Remove Tidio Branding | ||
| Script Templates | ||
| Welcome Screen Customization | ||
| Widget Position |
Data Collection (0 vs 2)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Data Collection via Flows | ||
| Pre-chat Survey |
E-commerce (0 vs 11)
| Feature | Smartsupp | Tidio |
|---|---|---|
| 40+ E-commerce Templates | ||
| Abandoned Cart Recovery | ||
| Delivery Zone Check | ||
| Discount Offering | ||
| Lyro Product Recommendation | ||
| Native Shopify Actions | ||
| Order History | ||
| Order Management | ||
| Product Recommendations | ||
| Shopping Cart Preview |
Integration (1 vs 6)
| Feature | Smartsupp | Tidio |
|---|---|---|
| 100MB File Upload | ||
| API & Data Exports | ||
| API Documentation | ||
| App Integrations | ||
| Lyro Connect | ||
| Mobile SDK | ||
| OpenAPI |
Integrations (0 vs 1)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Third-party Platform Connection |
Localization (0 vs 2)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Multilanguage Support | ||
| Multilanguage Widget |
Management (7 vs 9)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Block Visitor | ||
| Chat Assignment | ||
| Chat Transcripts | ||
| Conversation Control | ||
| Custom Limits | ||
| Department Grouping | ||
| Departments | ||
| Multiple Websites Support | ||
| Multiproject | ||
| Operating Hours | ||
| Spam Management | ||
| Team Management | ||
| Teams of Agents | ||
| Track Operator Tickets | ||
| Unified Dashboard |
Notification (1 vs 1)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Desktop Notifications | ||
| Personal Notifications |
Organization (1 vs 0)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Segmentation with Tags |
Productivity (2 vs 1)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Macros | ||
| Personal Shortcuts | ||
| Team Shortcuts |
Sales (2 vs 0)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security (0 vs 6)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Ban Users | ||
| Compliance | ||
| SSO | ||
| Super Admin Role | ||
| User Permissions | ||
| User Permissions Management |
Social Media (0 vs 3)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Facebook and Instagram Comments | ||
| Instagram Direct Messages | ||
| Instagram Integration |
Support (1 vs 9)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Account Reviews | ||
| Dedicated Account Manager | ||
| Dedicated Customer Success Manager | ||
| Dedicated Implementation Specialist | ||
| Email Support Channel | ||
| Flows Building Assistance | ||
| Live Chat Support | ||
| Slack Support | ||
| Training Sessions |
Ticketing (0 vs 7)
| Feature | Smartsupp | Tidio |
|---|---|---|
| Advanced Ticket Filtering | ||
| Create Tickets from Chats and Emails | ||
| Switch Ticket Ownership | ||
| Ticket Priorities | ||
| Ticket Tags | ||
| Ticketing System | ||
| Tickets History |
Unique Features
Only in Smartsupp (43)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
Chatbots
+ 23 more unique features
Only in Tidio (139)
Advanced Copilot
AI Reply Assistant
AI-driven Email Resolutions
Copilot AI Reply Assistant
FAQ Scraper
FAQ Upload
Guaranteed Resolution Rate
Human Handoff
Import Zendesk Articles
Instant Updates
Knowledge-based Responses
Lyro AI Agent
Lyro AI as Managed Service
Lyro Playground
Lyro Smart Actions
Multiple Data Sources
Smart Redirections
Website Scraper
Advanced Analytics
AI Insights & CSAT
+ 119 more unique features
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