Simplesat vs Totango
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Simplesat offers more features (79 vs 40) and fewer integrations (16 vs 25). Starting price: Simplesat at $119/mo vs Totango at $3000/mo. Simplesat has 79 unique features while Totango has 40 unique features, with 0 features in common.
| Simplesat | Totango | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 79 | 40 |
| AI-Powered Features | 2 | 15 |
| Starting Price | $119/mo | $3000/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 16 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 7 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI Features (2 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| AI-Generated Questions | ||
| Topic Detection |
Account Management (1 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Account Mapping | ||
| Multi-Brand Support |
Alerts (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Real-time Alerts |
Analytics (0 vs 9)
| Feature | Simplesat | Totango |
|---|---|---|
| Account Segmentation | ||
| Churn Prediction | ||
| Cohort Analysis | ||
| Custom Metrics | ||
| Engagement Metrics | ||
| Health Scoring | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Usage Analytics |
Automation (1 vs 3)
| Feature | Simplesat | Totango |
|---|---|---|
| Automated Follow-Up Reminders | ||
| Customer Journeys | ||
| Playbooks | ||
| Workflows |
Billing (2 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Credit Card Payments | ||
| Wire Payments |
Compliance (2 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Data Governance | ||
| On-Demand Security Reviews | ||
| TOS and DPA Customization |
Customer Engagement (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Multi-threading |
Customer Feedback (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Survey Tools |
Customer Insights (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Customer Voice |
Customer Management (1 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Customer Management |
Customer Portal (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| White-label Portal |
Customer View (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Customer Timeline |
Customization (2 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Survey Branding | ||
| Survey URL Customization |
Data Management (2 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Attribute Mapping | ||
| CSV Customer Import | ||
| CSV Data Export |
Delivery Methods (4 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Direct Email Delivery | ||
| Direct Link Surveys | ||
| Email Embed | ||
| Web Embed Surveys |
Design (2 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Custom Rating Icons | ||
| Mobile Responsive Design |
Email Features (3 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Custom Email Templates | ||
| Personalized Emails | ||
| Send from Custom Domain |
Engagement (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Business Reviews |
Extensions (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Marketplace |
Features (1 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Dynamic Placeholders |
Feedback Management (2 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Feedback Tags | ||
| Private Notes |
Integration (0 vs 2)
| Feature | Simplesat | Totango |
|---|---|---|
| API Access | ||
| Email Integration |
Integrations (14 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Autotask Integration | ||
| BrightGauge Integration | ||
| ConnectWise Integration | ||
| Custom Integrations | ||
| Freshdesk Integration | ||
| Infusionsoft Integration | ||
| Intercom Integration | ||
| Microsoft Teams Integration | ||
| Power BI Integration | ||
| Public API | ||
| Salesforce Integration | ||
| Slack Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Learning (0 vs 2)
| Feature | Simplesat | Totango |
|---|---|---|
| Knowledge Base | ||
| Training Courses |
Limits (1 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Monthly Email Send Limit |
Localization (1 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Multi-Language Support |
Mobility (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Mobile App |
Monitoring (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Customer Health Monitoring |
Notifications (2 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Instant Email Notifications | ||
| Summary Emails |
Performance (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Goal Tracking |
Productivity (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Task Management |
Reporting (10 vs 3)
| Feature | Simplesat | Totango |
|---|---|---|
| Advanced Filtering | ||
| Answers Drilldown | ||
| Automated Reports | ||
| Custom Dashboards | ||
| Executive Dashboards | ||
| Feedback Details View | ||
| Gainsight-style Scorecards | ||
| Pivot Table Reports | ||
| Printable PDF Reports | ||
| QBRs and Executive Summaries | ||
| Response Rate Reporting | ||
| Saved Filters and Views | ||
| Survey Dashboards |
Resource Management (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Resource Planning |
Revenue Operations (0 vs 3)
| Feature | Simplesat | Totango |
|---|---|---|
| Expansion Revenue Tracking | ||
| Renewal Forecasting | ||
| Revenue Intelligence |
Review Generation (2 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Automated 5-Star Review Requests | ||
| Review Display Buttons |
Security (8 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Custom Roles | ||
| Directory Sync | ||
| Enterprise SSO | ||
| Granular User Permissions | ||
| Role-based Access Control | ||
| SIEM Activity Stream | ||
| SSO with Google and Microsoft | ||
| Two-Factor Authentication | ||
| User Activity Logs |
Segmentation (0 vs 1)
| Feature | Simplesat | Totango |
|---|---|---|
| Audience Builder |
Support (6 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Design and Code Support | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support |
Survey Customization (1 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Customizable Surveys |
Survey Features (3 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Conditional Logic | ||
| Multi-Question Surveys | ||
| Multiple Question Types |
Survey Types (3 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| CES (Customer Effort Score) Surveys | ||
| CSAT Surveys | ||
| NPS (Net Promoter Score) Surveys |
Testimonials (3 vs 0)
| Feature | Simplesat | Totango |
|---|---|---|
| Customizable Feedback Widgets | ||
| Live Satisfaction Score Widget | ||
| One-Click Feedback Publishing |
Unique Features
Only in Simplesat (79)
Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates
+ 59 more unique features
Only in Totango (40)
Account Mapping
Real-time Alerts
Account Segmentation
Churn Prediction
Cohort Analysis
Custom Metrics
Engagement Metrics
Health Scoring
Performance Benchmarking
Predictive Analytics
Usage Analytics
Customer Journeys
Playbooks
Workflows
Data Governance
Multi-threading
Survey Tools
Customer Voice
White-label Portal
Customer Timeline
+ 20 more unique features
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