ServiceTitan vs UpKeep
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceTitan offers more features (113 vs 84) and more integrations (7 vs 3). Starting price: ServiceTitan at Contact Sales vs UpKeep at $20/mo. ServiceTitan has 112 unique features while UpKeep has 83 unique features, with 1 features in common.
| ServiceTitan | UpKeep | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 113 | 84 |
| AI-Powered Features | 4 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 3 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI (2 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Atlas: AI Assistant | ||
| Titan Intelligence |
AI Automation (0 vs 6)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Nova AI | ||
| Photo-to-Parts Creation | ||
| Smart Checklist Builder | ||
| Smart Data Cleanup | ||
| Smart Scheduler | ||
| Work Order Activity Summaries |
Accounting (10 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| AR/AP Management | ||
| Accounting | ||
| Accounts Payable | ||
| Invoicing | ||
| Job Costing | ||
| Multi-Party Billing | ||
| Procure-to-Pay | ||
| Progress Billing | ||
| Three-Way Matching | ||
| Transaction Hub |
Asset Management (0 vs 10)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Asset Check In/Check Out | ||
| Asset Lifecycle Tracking | ||
| Asset Management | ||
| Custom Asset Statuses | ||
| Custom Fields for Assets | ||
| Depreciation Tracking | ||
| Equipment Downtime Tracking | ||
| Location Management | ||
| Reliability & Downtime Tracking | ||
| Warranty Tracking |
Automation (2 vs 1)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Automated Alerts | ||
| Automated Form Triggers | ||
| Workflow Automation |
Business Management (3 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Aspire | ||
| Conduit | ||
| Multi-Tenant Management |
CRM (4 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Atlas CRM | ||
| Customer History | ||
| Customer Relationship Management | ||
| Deal Tracking |
Communication (4 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Automated SMS | ||
| Call Recording | ||
| Contact Center Pro | ||
| Two Way SMS |
Compliance (0 vs 3)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Full Auditability | ||
| OSHA Compliance Logging | ||
| Signature Capture |
Core Operations (0 vs 1)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Work Order Management |
Customer Experience (4 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Client Portal | ||
| Customer Portal | ||
| Online Estimates & Proposals | ||
| Self-Service |
Dispatch & Scheduling (5 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Dispatch | ||
| Dispatch Pro | ||
| Schedule Assistant | ||
| Scheduling | ||
| Scheduling Pro |
Enterprise (0 vs 1)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Multi-Site Module Support |
Extensibility (0 vs 3)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Studio App Builder | ||
| Studio App Marketplace | ||
| UpKeep Studio |
Field Operations (17 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Automated Checklists | ||
| Conditional Logic Forms | ||
| Crew Management | ||
| Daily Logs | ||
| Equipment Scanning | ||
| Field Application | ||
| Field Findings | ||
| Field Pro | ||
| FieldRoutes | ||
| Fleet Pro | ||
| Forms | ||
| GPS Tracking | ||
| Optimized Routing | ||
| Real-time Technician Tracking | ||
| Service Tasking |
Fleet Management (0 vs 5)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Digital Vehicle Inspections | ||
| UpKeep Fleet | ||
| VIN Lookup | ||
| Vehicle History | ||
| Vehicle Telematics Integration |
Front Office (3 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Call Booking | ||
| Job Booking | ||
| Online Booking |
HR & Payroll (7 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Automated Commission Tracking | ||
| Automated Timesheets | ||
| Commission Tracking | ||
| Office Timesheets | ||
| Payroll Management | ||
| Prevailing Wages | ||
| Timekeeping |
Integrations (4 vs 3)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| API | ||
| API Access | ||
| Accounting APIs | ||
| Accounting Integrations | ||
| Business Integrations | ||
| Custom Integrations | ||
| Partner Integrations |
Inventory (0 vs 3)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Inventory Management | ||
| Multiple Inventory Lines | ||
| Parts & Inventory Management |
Inventory Management (6 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Inventory App | ||
| Materials Tracking | ||
| Purchase Orders & Inventory | ||
| Purchasing | ||
| Purchasing & Inventory | ||
| Truck Replenishment |
IoT (0 vs 8)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| 4G LTE Cellular Gateway | ||
| Current Sensors | ||
| Humidity Sensors | ||
| IoT Sensors | ||
| Temperature Sensors | ||
| UpKeep Edge | ||
| Vibration Sensors | ||
| Water Detection |
Maintenance (0 vs 1)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Preventive Maintenance Scheduling |
Marketing (4 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Adaptive Marketing | ||
| Atlas Marketing | ||
| Marketing | ||
| Marketing Pro |
Mobile (0 vs 2)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Mobile Offline Mode | ||
| Mobile-First CMMS |
Notifications (0 vs 3)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Daily Email Digest | ||
| Email Notifications | ||
| Push Notifications |
Operations (0 vs 17)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Barcode Scanning | ||
| Custom Work Order Categories | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| External Request Portal | ||
| File Upload | ||
| Internal Work Requests | ||
| Maintenance Checklists | ||
| Maintenance Services Marketplace | ||
| Meter Reading Software | ||
| Purchase Order Management | ||
| QR Codes | ||
| Request Management | ||
| Teams | ||
| Time & Labor Tracking |
Payment Processing (4 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Financing | ||
| Integrated Financing | ||
| Online Bill Pay | ||
| Payments |
Project Management (8 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Adjustable Capability Planning | ||
| Change Orders | ||
| Document Management | ||
| Job History | ||
| Project Financials | ||
| Project Management | ||
| Project Tracking | ||
| RFIs & Change Orders |
Reporting (0 vs 8)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Analytics & Reporting | ||
| Asset Downtime Reports | ||
| Custom Dashboards | ||
| Equipment Reliability Reports | ||
| Itemized Time Reporting | ||
| Parts Consumption Reports | ||
| Requests Analysis | ||
| User Login Reports |
Reporting & Analytics (7 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Advanced Reporting | ||
| Automated Custom Reports | ||
| Customizable Dashboards | ||
| Dashboards & Reports | ||
| Reporting | ||
| Sales Insights & Reporting | ||
| Work in Progress Reporting |
Safety (0 vs 4)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| AI-Powered CAPAs | ||
| Safety Event Reporting | ||
| UpKeep EHS | ||
| Voice-to-Text Reporting |
Sales (13 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Client Specific Pricing | ||
| Customizable Memberships | ||
| Estimates | ||
| Field Estimates | ||
| Leads | ||
| Mobile Estimates | ||
| Pipeline Management | ||
| Pricebook | ||
| Pricebook Pro | ||
| Professional Presentation | ||
| Proposals | ||
| Quotes & Proposals | ||
| Sales Pro |
Sales Automation (1 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Sales Plays |
Sales Intelligence (1 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Convex |
Security (0 vs 3)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Custom Roles | ||
| Enterprise Security | ||
| SSO & Custom Roles |
Service Management (4 vs 0)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Equipment History | ||
| Equipment Management | ||
| Service Agreements | ||
| Work Order Management |
Training (0 vs 2)
| Feature | ServiceTitan | UpKeep |
|---|---|---|
| Certification Tracking | ||
| Learning Management Software |
Unique Features
Only in ServiceTitan (112)
Accounting
Accounts Payable
AR/AP Management
Invoicing
Job Costing
Multi-Party Billing
Procure-to-Pay
Progress Billing
Three-Way Matching
Transaction Hub
Atlas: AI Assistant
Titan Intelligence
Automated Alerts
Automated Form Triggers
Aspire
Conduit
Multi-Tenant Management
Automated SMS
Call Recording
Contact Center Pro
+ 92 more unique features
Only in UpKeep (83)
Nova AI
Photo-to-Parts Creation
Smart Checklist Builder
Smart Data Cleanup
Smart Scheduler
Work Order Activity Summaries
Asset Check In/Check Out
Asset Lifecycle Tracking
Asset Management
Custom Asset Statuses
Custom Fields for Assets
Depreciation Tracking
Equipment Downtime Tracking
Location Management
Reliability & Downtime Tracking
Warranty Tracking
Workflow Automation
Full Auditability
OSHA Compliance Logging
Signature Capture
+ 63 more unique features
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