ServiceMax vs UpKeep
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceMax offers fewer features (22 vs 84) and more integrations (4 vs 3). Starting price: ServiceMax at Contact Sales vs UpKeep at $20/mo. ServiceMax has 22 unique features while UpKeep has 84 unique features, with 0 features in common.
| ServiceMax | UpKeep | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 22 | 84 |
| AI-Powered Features | 2 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 4 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 50% | 90% |
Feature Comparison by Category
AI Automation (0 vs 6)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Nova AI | ||
| Photo-to-Parts Creation | ||
| Smart Checklist Builder | ||
| Smart Data Cleanup | ||
| Smart Scheduler | ||
| Work Order Activity Summaries |
AI/Machine Learning (1 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Optimization Engine |
Analytics (1 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Performance Analytics |
Asset Management (1 vs 10)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Asset Check In/Check Out | ||
| Asset Lifecycle Tracking | ||
| Asset Management | ||
| Custom Asset Statuses | ||
| Custom Fields for Assets | ||
| Depreciation Tracking | ||
| Equipment Downtime Tracking | ||
| Installed Base and Asset Lifecycle Management | ||
| Location Management | ||
| Reliability & Downtime Tracking | ||
| Warranty Tracking |
Automation (2 vs 1)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Automate and Streamline Workflows | ||
| Entitlements Engine | ||
| Workflow Automation |
Cloud/Infrastructure (1 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Cloud and Mobile-First Architecture |
Compliance (0 vs 3)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Full Auditability | ||
| OSHA Compliance Logging | ||
| Signature Capture |
Contract Management (1 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Contracts, Warranties, and Entitlements Management |
Core Operations (0 vs 1)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Work Order Management |
Customer Engagement (1 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Customer Self-Service and Engagement |
Enterprise (0 vs 1)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Multi-Site Module Support |
Extensibility (0 vs 3)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Studio App Builder | ||
| Studio App Marketplace | ||
| UpKeep Studio |
Fleet Management (0 vs 5)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Digital Vehicle Inspections | ||
| UpKeep Fleet | ||
| VIN Lookup | ||
| Vehicle History | ||
| Vehicle Telematics Integration |
Integrations (2 vs 3)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| API Access | ||
| Business Integrations | ||
| Custom Integrations | ||
| Integration with Existing Systems | ||
| Salesforce Integration |
Inventory (0 vs 3)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Inventory Management | ||
| Multiple Inventory Lines | ||
| Parts & Inventory Management |
IoT (1 vs 8)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| 4G LTE Cellular Gateway | ||
| Current Sensors | ||
| Humidity Sensors | ||
| IoT Integration | ||
| IoT Sensors | ||
| Temperature Sensors | ||
| UpKeep Edge | ||
| Vibration Sensors | ||
| Water Detection |
Maintenance (0 vs 1)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Preventive Maintenance Scheduling |
Maintenance Management (1 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Preventive Maintenance |
Mobile (1 vs 2)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Mobile Offline Mode | ||
| Mobile-First CMMS | ||
| Mobile-First Tools for Technicians |
Notifications (0 vs 3)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Daily Email Digest | ||
| Email Notifications | ||
| Push Notifications |
Operations (0 vs 17)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Barcode Scanning | ||
| Custom Work Order Categories | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| External Request Portal | ||
| File Upload | ||
| Internal Work Requests | ||
| Maintenance Checklists | ||
| Maintenance Services Marketplace | ||
| Meter Reading Software | ||
| Purchase Order Management | ||
| QR Codes | ||
| Request Management | ||
| Teams | ||
| Time & Labor Tracking |
Remote Support (4 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Augmented Reality Tools | ||
| Chat Functionality | ||
| Remote Service | ||
| Video Conferencing |
Reporting (0 vs 8)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Analytics & Reporting | ||
| Asset Downtime Reports | ||
| Custom Dashboards | ||
| Equipment Reliability Reports | ||
| Itemized Time Reporting | ||
| Parts Consumption Reports | ||
| Requests Analysis | ||
| User Login Reports |
Safety (0 vs 4)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| AI-Powered CAPAs | ||
| Safety Event Reporting | ||
| UpKeep EHS | ||
| Voice-to-Text Reporting |
Scheduling (2 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Optimize Scheduling and Dispatch | ||
| Service Board |
Security (1 vs 3)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Custom Roles | ||
| Enterprise Security | ||
| Enterprise-Grade Security | ||
| SSO & Custom Roles |
Training (0 vs 2)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Certification Tracking | ||
| Learning Management Software |
Work Management (1 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Work Execution Management |
Workflow Management (1 vs 0)
| Feature | ServiceMax | UpKeep |
|---|---|---|
| Service Flow Engine |
Unique Features
Only in ServiceMax (22)
Optimization Engine
Performance Analytics
Installed Base and Asset Lifecycle Management
Automate and Streamline Workflows
Entitlements Engine
Cloud and Mobile-First Architecture
Contracts, Warranties, and Entitlements Management
Customer Self-Service and Engagement
Integration with Existing Systems
Salesforce Integration
IoT Integration
Preventive Maintenance
Mobile-First Tools for Technicians
Augmented Reality Tools
Chat Functionality
Remote Service
Video Conferencing
Optimize Scheduling and Dispatch
Service Board
Enterprise-Grade Security
+ 2 more unique features
Only in UpKeep (84)
Nova AI
Photo-to-Parts Creation
Smart Checklist Builder
Smart Data Cleanup
Smart Scheduler
Work Order Activity Summaries
Asset Check In/Check Out
Asset Lifecycle Tracking
Asset Management
Custom Asset Statuses
Custom Fields for Assets
Depreciation Tracking
Equipment Downtime Tracking
Location Management
Reliability & Downtime Tracking
Warranty Tracking
Workflow Automation
Full Auditability
OSHA Compliance Logging
Signature Capture
+ 64 more unique features
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