ServiceMax vs ServiceTitan
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceMax offers fewer features (22 vs 113) and fewer integrations (4 vs 7). Both start at Contact Sales. ServiceMax has 22 unique features while ServiceTitan has 113 unique features, with 0 features in common.
| ServiceMax | ServiceTitan | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 22 | 113 |
| AI-Powered Features | 2 | 4 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 0 | 3 |
| Integrations | 4 | 7 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 50% | 73% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Atlas: AI Assistant | ||
| Titan Intelligence |
AI/Machine Learning (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Optimization Engine |
Accounting (0 vs 10)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| AR/AP Management | ||
| Accounting | ||
| Accounts Payable | ||
| Invoicing | ||
| Job Costing | ||
| Multi-Party Billing | ||
| Procure-to-Pay | ||
| Progress Billing | ||
| Three-Way Matching | ||
| Transaction Hub |
Analytics (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Performance Analytics |
Asset Management (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Installed Base and Asset Lifecycle Management |
Automation (2 vs 2)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Automate and Streamline Workflows | ||
| Automated Alerts | ||
| Automated Form Triggers | ||
| Entitlements Engine |
Business Management (0 vs 3)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Aspire | ||
| Conduit | ||
| Multi-Tenant Management |
CRM (0 vs 4)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Atlas CRM | ||
| Customer History | ||
| Customer Relationship Management | ||
| Deal Tracking |
Cloud/Infrastructure (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Cloud and Mobile-First Architecture |
Communication (0 vs 4)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Automated SMS | ||
| Call Recording | ||
| Contact Center Pro | ||
| Two Way SMS |
Contract Management (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Contracts, Warranties, and Entitlements Management |
Customer Engagement (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Customer Self-Service and Engagement |
Customer Experience (0 vs 4)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Client Portal | ||
| Customer Portal | ||
| Online Estimates & Proposals | ||
| Self-Service |
Dispatch & Scheduling (0 vs 5)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Dispatch | ||
| Dispatch Pro | ||
| Schedule Assistant | ||
| Scheduling | ||
| Scheduling Pro |
Field Operations (0 vs 17)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Automated Checklists | ||
| Conditional Logic Forms | ||
| Crew Management | ||
| Daily Logs | ||
| Equipment Scanning | ||
| Field Application | ||
| Field Findings | ||
| Field Pro | ||
| FieldRoutes | ||
| Fleet Pro | ||
| Forms | ||
| GPS Tracking | ||
| Optimized Routing | ||
| Real-time Technician Tracking | ||
| Service Tasking |
Front Office (0 vs 3)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Call Booking | ||
| Job Booking | ||
| Online Booking |
HR & Payroll (0 vs 7)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Automated Commission Tracking | ||
| Automated Timesheets | ||
| Commission Tracking | ||
| Office Timesheets | ||
| Payroll Management | ||
| Prevailing Wages | ||
| Timekeeping |
Integrations (2 vs 4)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| API | ||
| Accounting APIs | ||
| Accounting Integrations | ||
| Integration with Existing Systems | ||
| Partner Integrations | ||
| Salesforce Integration |
Inventory Management (0 vs 6)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Inventory App | ||
| Materials Tracking | ||
| Purchase Orders & Inventory | ||
| Purchasing | ||
| Purchasing & Inventory | ||
| Truck Replenishment |
IoT (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| IoT Integration |
Maintenance Management (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Preventive Maintenance |
Marketing (0 vs 4)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Adaptive Marketing | ||
| Atlas Marketing | ||
| Marketing | ||
| Marketing Pro |
Mobile (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Mobile-First Tools for Technicians |
Payment Processing (0 vs 4)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Financing | ||
| Integrated Financing | ||
| Online Bill Pay | ||
| Payments |
Project Management (0 vs 8)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Adjustable Capability Planning | ||
| Change Orders | ||
| Document Management | ||
| Job History | ||
| Project Financials | ||
| Project Management | ||
| Project Tracking | ||
| RFIs & Change Orders |
Remote Support (4 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Augmented Reality Tools | ||
| Chat Functionality | ||
| Remote Service | ||
| Video Conferencing |
Reporting & Analytics (0 vs 7)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Advanced Reporting | ||
| Automated Custom Reports | ||
| Customizable Dashboards | ||
| Dashboards & Reports | ||
| Reporting | ||
| Sales Insights & Reporting | ||
| Work in Progress Reporting |
Sales (0 vs 13)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Client Specific Pricing | ||
| Customizable Memberships | ||
| Estimates | ||
| Field Estimates | ||
| Leads | ||
| Mobile Estimates | ||
| Pipeline Management | ||
| Pricebook | ||
| Pricebook Pro | ||
| Professional Presentation | ||
| Proposals | ||
| Quotes & Proposals | ||
| Sales Pro |
Sales Automation (0 vs 1)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Sales Plays |
Sales Intelligence (0 vs 1)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Convex |
Scheduling (2 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Optimize Scheduling and Dispatch | ||
| Service Board |
Security (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Enterprise-Grade Security |
Service Management (0 vs 4)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Equipment History | ||
| Equipment Management | ||
| Service Agreements | ||
| Work Order Management |
Work Management (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Work Execution Management |
Workflow Management (1 vs 0)
| Feature | ServiceMax | ServiceTitan |
|---|---|---|
| Service Flow Engine |
Unique Features
Only in ServiceMax (22)
Optimization Engine
Performance Analytics
Installed Base and Asset Lifecycle Management
Automate and Streamline Workflows
Entitlements Engine
Cloud and Mobile-First Architecture
Contracts, Warranties, and Entitlements Management
Customer Self-Service and Engagement
Integration with Existing Systems
Salesforce Integration
IoT Integration
Preventive Maintenance
Mobile-First Tools for Technicians
Augmented Reality Tools
Chat Functionality
Remote Service
Video Conferencing
Optimize Scheduling and Dispatch
Service Board
Enterprise-Grade Security
+ 2 more unique features
Only in ServiceTitan (113)
Accounting
Accounts Payable
AR/AP Management
Invoicing
Job Costing
Multi-Party Billing
Procure-to-Pay
Progress Billing
Three-Way Matching
Transaction Hub
Atlas: AI Assistant
Titan Intelligence
Automated Alerts
Automated Form Triggers
Aspire
Conduit
Multi-Tenant Management
Automated SMS
Call Recording
Contact Center Pro
+ 93 more unique features
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