Zoho ManageEngine ServiceDesk Plus vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zoho ManageEngine ServiceDesk Plus offers fewer features (39 vs 71) and fewer integrations (3 vs 6). Starting price: Zoho ManageEngine ServiceDesk Plus at Contact Sales vs SwipedOn at $3/mo. Zoho ManageEngine ServiceDesk Plus has 39 unique features while SwipedOn has 71 unique features, with 0 features in common.
| Zoho ManageEngine ServiceDesk Plus | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 39 | 71 |
| AI-Powered Features | 7 | 0 |
| Starting Price | Contact Sales | $3/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 3 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| GenAI Reply Assist | ||
| Native AI Capabilities | ||
| Predictive Intelligence | ||
| Request Summarization | ||
| Script Generation | ||
| Virtual Support Agent |
AddOns (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Asset Management (7 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Asset Inventory Reports and Analytics | ||
| Asset Loans | ||
| IT Asset Management (ITAM) | ||
| Multi-modal Asset Discovery and Import | ||
| Purchase and Contracts Management | ||
| Software Asset Management | ||
| Visual Asset Lifecycle Builder |
Automation (3 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Auto Sign Out | ||
| Auto-approvals | ||
| Email to Ticket Conversion | ||
| No-code Ticket Handling Automation |
Compliance (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Core (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Service Desk | ||
| Unified Service Management Platform |
Customization (3 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Customizable Branding | ||
| Customizable Ticket Templates | ||
| Low-code Custom Modules and Forms | ||
| Multiple Question Formats | ||
| Visual Ticket Lifecycle Builder |
Dashboard (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Deployment (3 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Cloud Deployment | ||
| Deployment Migration | ||
| On-Premises Deployment |
Employee Management (0 vs 13)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Enterprise (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Multi-instance Service Desk |
ITSM (7 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| CMDB | ||
| Change Enablement and Release Management | ||
| Change and Release Workflow Builders | ||
| Incident Management | ||
| Problem Management | ||
| SLA Management and Escalations | ||
| Service Catalog |
Integrations (1 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Deep Native Integrations | ||
| Directory Integrations | ||
| Slack & Teams Notifications |
Knowledge Management (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Knowledge Base | ||
| Knowledge Discovery |
Localization (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Language Selection |
Multi-location Management (0 vs 3)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Data Anonymization |
Project Management (1 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| IT Project Management |
Reliability (0 vs 1)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (1 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Reporting and Live Dashboards | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (0 vs 7)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Support (0 vs 4)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
User Experience (2 vs 0)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Mobile App Support | ||
| Self-service Portal |
Visitor Management (0 vs 10)
| Feature | Zoho ManageEngine ServiceDesk Plus | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in Zoho ManageEngine ServiceDesk Plus (39)
GenAI Reply Assist
Native AI Capabilities
Predictive Intelligence
Request Summarization
Script Generation
Virtual Support Agent
Asset Inventory Reports and Analytics
Asset Loans
IT Asset Management (ITAM)
Multi-modal Asset Discovery and Import
Purchase and Contracts Management
Software Asset Management
Visual Asset Lifecycle Builder
Auto-approvals
Email to Ticket Conversion
No-code Ticket Handling Automation
Service Desk
Unified Service Management Platform
Customizable Ticket Templates
Low-code Custom Modules and Forms
+ 19 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
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