ServiceBridge vs UpKeep
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
ServiceBridge offers fewer features (55 vs 84) and more integrations (4 vs 3). Starting price: ServiceBridge at Contact Sales vs UpKeep at $20/mo. ServiceBridge has 53 unique features while UpKeep has 82 unique features, with 2 features in common.
| ServiceBridge | UpKeep | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 55 | 84 |
| AI-Powered Features | 0 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 4 | 3 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI Automation (0 vs 6)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Nova AI | ||
| Photo-to-Parts Creation | ||
| Smart Checklist Builder | ||
| Smart Data Cleanup | ||
| Smart Scheduler | ||
| Work Order Activity Summaries |
API (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Public API |
Account Management (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| National Accounts |
Accounting Integration (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| QuickBooks Online Integration |
Analytics (2 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Marketing ROI | ||
| Owed vs Received Payments Tracking |
Asset Management (0 vs 10)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Asset Check In/Check Out | ||
| Asset Lifecycle Tracking | ||
| Asset Management | ||
| Custom Asset Statuses | ||
| Custom Fields for Assets | ||
| Depreciation Tracking | ||
| Equipment Downtime Tracking | ||
| Location Management | ||
| Reliability & Downtime Tracking | ||
| Warranty Tracking |
Asset Tracking (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Asset Management |
Automation (0 vs 1)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Workflow Automation |
Billing (3 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Custom Invoice Terms | ||
| Invoicing | ||
| Past Due Invoice Notifications |
Branding (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Brand Consistency |
CRM (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Customer Management |
Communication (2 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Customer-Facing and Private Notes | ||
| Notifications |
Compliance (0 vs 3)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Full Auditability | ||
| OSHA Compliance Logging | ||
| Signature Capture |
Contract Management (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Service Contracts |
Core Operations (0 vs 1)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Work Order Management |
Customer Communication (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Customer Portal |
Customization (2 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Custom Fields | ||
| Custom Forms & Templates |
Dispatching (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Dispatching |
Documentation (2 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Signature Capture | ||
| Sketches and Drawings |
Enterprise (0 vs 1)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Multi-Site Module Support |
Extensibility (0 vs 3)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Studio App Builder | ||
| Studio App Marketplace | ||
| UpKeep Studio |
Fleet Management (1 vs 5)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Digital Vehicle Inspections | ||
| UpKeep Fleet | ||
| VIN Lookup | ||
| Vehicle History | ||
| Vehicle Maintenance Monitoring | ||
| Vehicle Telematics Integration |
Franchise Management (3 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Mandated Settings | ||
| Multi-Location Management | ||
| Royalty Collection |
Integrations (0 vs 3)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| API Access | ||
| Business Integrations | ||
| Custom Integrations |
Inventory (0 vs 3)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Inventory Management | ||
| Multiple Inventory Lines | ||
| Parts & Inventory Management |
Inventory Management (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Products & Services |
IoT (0 vs 8)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| 4G LTE Cellular Gateway | ||
| Current Sensors | ||
| Humidity Sensors | ||
| IoT Sensors | ||
| Temperature Sensors | ||
| UpKeep Edge | ||
| Vibration Sensors | ||
| Water Detection |
Job Management (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Work Orders |
Location Services (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Drop a Pin |
Location Tracking (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| GPS Tracking |
Maintenance (0 vs 1)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Preventive Maintenance Scheduling |
Mapping (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Integrated Map |
Media (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Unlimited Time-Stamped Photos and Videos |
Mobile (0 vs 2)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Mobile Offline Mode | ||
| Mobile-First CMMS |
Monitoring (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Real-Time Job Status |
Notifications (0 vs 3)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Daily Email Digest | ||
| Email Notifications | ||
| Push Notifications |
Operations (0 vs 17)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Barcode Scanning | ||
| Custom Work Order Categories | ||
| Custom Work Order Statuses | ||
| Data Importing | ||
| External Request Portal | ||
| File Upload | ||
| Internal Work Requests | ||
| Maintenance Checklists | ||
| Maintenance Services Marketplace | ||
| Meter Reading Software | ||
| Purchase Order Management | ||
| QR Codes | ||
| Request Management | ||
| Teams | ||
| Time & Labor Tracking |
Payment Processing (3 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Card Reader Support | ||
| Payments | ||
| Refund Management |
Payroll (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Commissions |
Pricing (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Custom Pricing |
Project Management (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Project Management |
Quoting (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Estimates |
Reporting (2 vs 8)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Analytics & Reporting | ||
| Asset Downtime Reports | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Equipment Reliability Reports | ||
| Invoice Report | ||
| Itemized Time Reporting | ||
| Parts Consumption Reports | ||
| Requests Analysis | ||
| User Login Reports |
Reviews (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Customer Reviews |
Safety (0 vs 4)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| AI-Powered CAPAs | ||
| Safety Event Reporting | ||
| UpKeep EHS | ||
| Voice-to-Text Reporting |
Scheduling (3 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Job Creation Based on Team Availability | ||
| Schedule Viewing | ||
| Scheduling |
Security (1 vs 3)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Custom Roles | ||
| Enterprise Security | ||
| Roles & Permissions | ||
| SSO & Custom Roles |
Support (4 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Chat Support | ||
| Email Support | ||
| Help Documentation | ||
| Phone Support |
Sync (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Fast Syncing |
Task Management (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| To Do List |
Territory Management (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Territory Management |
Time Management (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Availability Tracking |
Time Tracking (1 vs 0)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Timesheets |
Training (1 vs 2)
| Feature | ServiceBridge | UpKeep |
|---|---|---|
| Certification Tracking | ||
| Learning Management Software | ||
| Training Sessions |
Unique Features
Only in ServiceBridge (53)
National Accounts
QuickBooks Online Integration
Marketing ROI
Owed vs Received Payments Tracking
Public API
Custom Invoice Terms
Invoicing
Past Due Invoice Notifications
Brand Consistency
Customer-Facing and Private Notes
Notifications
Service Contracts
Customer Management
Customer Portal
Custom Fields
Custom Forms & Templates
Dispatching
Sketches and Drawings
Vehicle Maintenance Monitoring
Mandated Settings
+ 33 more unique features
Only in UpKeep (82)
Nova AI
Photo-to-Parts Creation
Smart Checklist Builder
Smart Data Cleanup
Smart Scheduler
Work Order Activity Summaries
Asset Check In/Check Out
Asset Lifecycle Tracking
Custom Asset Statuses
Custom Fields for Assets
Depreciation Tracking
Equipment Downtime Tracking
Location Management
Reliability & Downtime Tracking
Warranty Tracking
Workflow Automation
Full Auditability
OSHA Compliance Logging
Work Order Management
Multi-Site Module Support
+ 62 more unique features
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