SolarWinds Service Desk vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SolarWinds Service Desk offers fewer features (24 vs 71). Starting price: SolarWinds Service Desk at $39/mo vs SwipedOn at $3/mo. SolarWinds Service Desk has 24 unique features while SwipedOn has 71 unique features, with 0 features in common.
| SolarWinds Service Desk | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 24 | 71 |
| AI-Powered Features | 7 | 0 |
| Starting Price | $39/mo | $3/mo |
| Pricing Tiers | 1 | 5 |
| Integrations | 6 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI Automation (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Assisted Response |
AddOns (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions |
Artificial Intelligence (5 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (4 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Management | ||
| Network Discovery and Reporting |
Automation (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Auto Sign Out |
Change Management (3 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Collaboration (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Live Collaboration |
Communication (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Multi-channel Engagement |
Compliance (0 vs 3)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Digital Agreements | ||
| Digital Signature Capture | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Configuration Management (4 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Customization (0 vs 2)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Customizable Branding | ||
| Multiple Question Formats |
Dashboard (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Employee Management (0 vs 13)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Incident Management (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Incident Management |
Integrations (0 vs 2)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Directory Integrations | ||
| Slack & Teams Notifications |
Localization (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Language Selection |
Multi-location Management (0 vs 3)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Data Anonymization |
Reliability (0 vs 1)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (0 vs 4)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (0 vs 7)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Data Hosting Options | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| Secure Cloud Storage | ||
| Security and Compliance | ||
| Verification Photos | ||
| Visitor Approvals |
Security & Privacy (1 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Segregated Service Desks |
Service Management (3 vs 0)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Support (0 vs 4)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager |
Visitor Management (0 vs 10)
| Feature | SolarWinds Service Desk | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in SolarWinds Service Desk (24)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Incident Management
+ 4 more unique features
Only in SwipedOn (71)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 51 more unique features
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