Salesmate vs Zendesk Sell
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Salesmate offers more features (108 vs 29) and more integrations (22 vs 8). Starting price: Salesmate at $23/mo vs Zendesk Sell at $19/mo. Salesmate has 104 unique features while Zendesk Sell has 26 unique features, with 4 features in common.
| Salesmate | Zendesk Sell | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 108 | 29 |
| AI-Powered Features | 17 | 0 |
| Starting Price | $23/mo | $19/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 22 | 8 |
| Shared Features | 4 | |
| Shared Integrations | 0 | |
| Data Quality | 100% | 70% |
Feature Comparison by Category
AI & Automation (11 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| AI Agent Credits | ||
| AI Autopilot | ||
| AI Co-pilot | ||
| AI Research | ||
| Auto Profile Enrichment | ||
| Automate Support | ||
| Communication Summarization | ||
| Compose Emails | ||
| Contact Insights | ||
| Sandy AI | ||
| Support Co-pilot |
Activity Management (2 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Activities | ||
| Sales Activity Tracking |
Administration (1 vs 1)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Advanced Permissions and Roles | ||
| Team Management |
Automation (6 vs 3)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Auto Assignments | ||
| Extra Smart Flow Credits | ||
| Sales Triggers | ||
| Sequences | ||
| Smart Flows | ||
| Smart Queue | ||
| Task Automation |
Calendar (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Calendar Management |
Call Management (9 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Call Logging | ||
| Call Recordings | ||
| Call Trackers and Insights | ||
| Call Transcriptions | ||
| Click-to-Call | ||
| Conversation History | ||
| Power Dialer | ||
| Virtual Phone Numbers | ||
| Voicemail Drop |
Collaboration (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Team Inbox |
Communication (3 vs 2)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Call and Text | ||
| Calling and Texting | ||
| Conversation Inbox | ||
| Power Dialer | ||
| Texts |
Contact Management (3 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Bulk Actions | ||
| Contact Management | ||
| Filters / Segmentation / Search |
Core CRM (0 vs 3)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Activity Tracking | ||
| Centralized Platform | ||
| Contact and Deal Management |
Customization (7 vs 1)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Calculated Fields | ||
| Custom Activity Types | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Validation Rules | ||
| Formula Fields | ||
| Multiple Currencies and Timezones | ||
| Zendesk Sunshine Custom Objects |
Data Management (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Custom Duplicate Management |
Document Management (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Documents |
Email Analytics (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Email Metrics |
Email Integration (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| 2-Way Email Sync |
Email Management (6 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Bulk Emails | ||
| Dedicated IP Address | ||
| Email Subscription | ||
| Email Templates | ||
| Email Tracking | ||
| Integrated Inbox |
Email Marketing (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Email Campaign |
Infrastructure (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Dedicated IP |
Integration (0 vs 4)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| API Access | ||
| Complete Customer View | ||
| Email Integration | ||
| Zendesk Marketplace |
Lead Capture (2 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Web Form | ||
| Web Forms |
Lead Management (3 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Lead Scoring | ||
| MQL Scoring | ||
| Segmentation |
Marketing Analytics (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Marketing Insights |
Marketing Automation (2 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Lead Nurturing | ||
| Text Campaigns |
Marketing Optimization (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| AB Testing |
Messaging (2 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Text & MMS | ||
| Text Messaging (SMS) |
Mobile (1 vs 1)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Mobile App | ||
| Mobile CRM |
Organization (0 vs 1)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Smart Lists and Templates |
Productivity (0 vs 1)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Task Player |
Reporting (0 vs 1)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Subscriptions |
Reporting & Analytics (13 vs 6)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Accurate Forecasting | ||
| Activity Reporting | ||
| Activity Reports | ||
| Advanced Analytics | ||
| Advanced Goal Management | ||
| Custom Dashboard and Reports | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Custom Views / Segments / Reports | ||
| Deal Pipeline Forecast | ||
| Detailed Analytics | ||
| Goal-Oriented Reports | ||
| Goals | ||
| Performance Metrics | ||
| Pipeline & Revenue Reports |
Sales Engagement (0 vs 5)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Bulk Outreach | ||
| Deal Scoring | ||
| Lead Generation | ||
| Lead Scoring | ||
| Sales Engagement Tools |
Sales Management (5 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Deal Credit Split | ||
| Deal Management | ||
| Product & Quote Management | ||
| Product Management | ||
| Quotes |
Sales Pipeline (2 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Deal Pipeline Stages | ||
| Visual Sales Pipeline |
Scheduling (2 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Meeting Scheduler | ||
| Schedule Meetings |
Security & Compliance (1 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Audit Logs |
Security & Permissions (4 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Field-Based Permissions | ||
| IP Restriction | ||
| SSO | ||
| User Roles and Access Control |
Support & Training (4 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| 24x7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding Consultation | ||
| Quarterly Business Review |
Support Analytics (3 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| CSAT / CES Surveys | ||
| Satisfaction Reports | ||
| Surveys |
Support Management (6 vs 0)
| Feature | Salesmate | Zendesk Sell |
|---|---|---|
| Chat | ||
| Knowledge Management | ||
| SLAs | ||
| Service Level Agreements | ||
| Social Media Support | ||
| Ticket Management |
Unique Features
Only in Salesmate (104)
Activities
Sales Activity Tracking
Team Management
AI Agent Credits
AI Autopilot
AI Co-pilot
AI Research
Auto Profile Enrichment
Automate Support
Communication Summarization
Compose Emails
Contact Insights
Sandy AI
Support Co-pilot
Auto Assignments
Extra Smart Flow Credits
Smart Flows
Smart Queue
Calendar Management
Call Logging
+ 84 more unique features
Only in Zendesk Sell (26)
Advanced Permissions and Roles
Sales Triggers
Task Automation
Call and Text
Activity Tracking
Centralized Platform
Contact and Deal Management
Zendesk Sunshine Custom Objects
API Access
Complete Customer View
Email Integration
Zendesk Marketplace
Mobile App
Smart Lists and Templates
Task Player
Subscriptions
Accurate Forecasting
Activity Reporting
Advanced Analytics
Custom Dashboards
+ 6 more unique features
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