Retently vs Vitally
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 40) and fewer integrations (19 vs 28). Starting price: Retently at $49/mo vs Vitally at $1500/mo. Retently has 55 unique features while Vitally has 38 unique features, with 2 features in common.
| Retently | Vitally | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 40 |
| AI-Powered Features | 3 | 7 |
| Starting Price | $49/mo | $1500/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 19 | 28 |
| Shared Features | 2 | |
| Shared Integrations | 9 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Smart Recommendations |
Analytics (0 vs 8)
| Feature | Retently | Vitally |
|---|---|---|
| Custom Scorecards | ||
| Customer Health Scoring | ||
| Engagement Timeline | ||
| Forecasting | ||
| Journey Mapping | ||
| Predictive Analytics | ||
| Reports and Dashboards | ||
| Usage Analytics |
Analytics & Reporting (13 vs 0)
| Feature | Retently | Vitally |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (7 vs 3)
| Feature | Retently | Vitally |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Escalations | ||
| Automated Playbooks | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Outreach Automation | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
CRM (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Multi-threaded Relationships |
Collaboration (0 vs 2)
| Feature | Retently | Vitally |
|---|---|---|
| Customer Timeline | ||
| Team Collaboration |
Content (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Resource Library |
Customer Experience (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Customer Portal |
Customization (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Custom Fields |
Data (0 vs 2)
| Feature | Retently | Vitally |
|---|---|---|
| Data Export | ||
| Historical Data Import |
Data Management (5 vs 0)
| Feature | Retently | Vitally |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| NPS Integration |
Feedback Management (2 vs 0)
| Feature | Retently | Vitally |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Finance (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Billing Insights |
Implementation (1 vs 0)
| Feature | Retently | Vitally |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 3)
| Feature | Retently | Vitally |
|---|---|---|
| API Access | ||
| REST API | ||
| Two-Way Data Sync | ||
| Webhook Support |
Intelligence (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Competitor Tracking |
Mobile (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Mobile App |
Notifications (1 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Alerts and Notifications | ||
| Email & Slack Alerts |
Organization (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Account Hierarchies |
Productivity (0 vs 2)
| Feature | Retently | Vitally |
|---|---|---|
| Bulk Actions | ||
| Task Management |
Revenue (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Expansion Opportunity Detection |
Risk Management (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Churn Risk Detection |
Search (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Advanced Filtering |
Security (0 vs 3)
| Feature | Retently | Vitally |
|---|---|---|
| Audit Logs | ||
| Role-Based Permissions | ||
| SSO Integration |
Segmentation (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Customer Segments |
Survey Channels (7 vs 0)
| Feature | Retently | Vitally |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | Vitally |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | Vitally |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | Vitally |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | Vitally |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Templates (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Template Library |
Visualization (0 vs 1)
| Feature | Retently | Vitally |
|---|---|---|
| Health Widgets |
Unique Features
Only in Retently (55)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
Antivirus Detection
+ 35 more unique features
Only in Vitally (38)
Smart Recommendations
Custom Scorecards
Customer Health Scoring
Engagement Timeline
Forecasting
Predictive Analytics
Reports and Dashboards
Usage Analytics
Automated Escalations
Automated Playbooks
Outreach Automation
Customer Timeline
Team Collaboration
Resource Library
Multi-threaded Relationships
Customer Portal
Custom Fields
Historical Data Import
NPS Integration
Billing Insights
+ 18 more unique features
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