Retently vs Userpilot
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 41) and fewer integrations (19 vs 25). Starting price: Retently at $49/mo vs Userpilot at $89/mo. Retently has 55 unique features while Userpilot has 39 unique features, with 2 features in common.
| Retently | Userpilot | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 41 |
| AI-Powered Features | 3 | 2 |
| Starting Price | $49/mo | $89/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 19 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 10 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| Smart Targeting Recommendations |
Analytics (0 vs 8)
| Feature | Retently | Userpilot |
|---|---|---|
| Analytics Dashboard | ||
| Behavior Analytics | ||
| Cohort Analysis | ||
| Custom Reports | ||
| Funnel Analysis | ||
| Product Analytics | ||
| Retention Reports | ||
| Sentiment Analysis |
Analytics & Reporting (13 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (7 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Collaboration (0 vs 2)
| Feature | Retently | Userpilot |
|---|---|---|
| Comments & Annotations | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Retently | Userpilot |
|---|---|---|
| Feature Announcements | ||
| Scheduled Messages |
Content (0 vs 2)
| Feature | Retently | Userpilot |
|---|---|---|
| Image Annotations | ||
| Video Guides |
Customization (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| Custom CSS Styling |
Data Collection (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| Progressive Profiling |
Data Management (5 vs 2)
| Feature | Retently | Userpilot |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention | ||
| User Properties Sync |
Design (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| Mobile-Responsive Guides |
Development (0 vs 2)
| Feature | Retently | Userpilot |
|---|---|---|
| API Access | ||
| No-Code Editor |
Feedback (0 vs 3)
| Feature | Retently | Userpilot |
|---|---|---|
| Conditional Logic | ||
| Feedback Workflows | ||
| Surveys & Feedback |
Feedback Management (2 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (1 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| REST API | ||
| Webhook Support |
Localization (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| Localization |
Management (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| Version Control |
Notifications (1 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| Email & Slack Alerts |
Onboarding (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| Checklists |
Optimization (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| A/B Testing |
Personalization (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| Dynamic Content |
Security (0 vs 3)
| Feature | Retently | Userpilot |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control | ||
| Single Sign-On (SSO) |
Support (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| Resource Center |
Survey Channels (7 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | Userpilot |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Targeting (0 vs 2)
| Feature | Retently | Userpilot |
|---|---|---|
| Advanced Targeting Rules | ||
| Segmentation |
Tracking (0 vs 1)
| Feature | Retently | Userpilot |
|---|---|---|
| User Behavioral Events |
User Guidance (0 vs 3)
| Feature | Retently | Userpilot |
|---|---|---|
| Hotspots | ||
| In-App Guides | ||
| Launchers |
Unique Features
Only in Retently (55)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 35 more unique features
Only in Userpilot (39)
Smart Targeting Recommendations
Analytics Dashboard
Behavior Analytics
Cohort Analysis
Custom Reports
Funnel Analysis
Product Analytics
Retention Reports
Sentiment Analysis
Comments & Annotations
Team Collaboration
Feature Announcements
Scheduled Messages
Image Annotations
Video Guides
Custom CSS Styling
Progressive Profiling
User Properties Sync
Mobile-Responsive Guides
API Access
+ 19 more unique features
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