Retently vs Totango
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 40) and fewer integrations (19 vs 25). Starting price: Retently at $49/mo vs Totango at $3000/mo. Retently has 57 unique features while Totango has 40 unique features, with 0 features in common.
| Retently | Totango | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 40 |
| AI-Powered Features | 3 | 15 |
| Starting Price | $49/mo | $3000/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 19 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 8 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
Account Management (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Account Mapping |
Alerts (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Real-time Alerts |
Analytics (0 vs 9)
| Feature | Retently | Totango |
|---|---|---|
| Account Segmentation | ||
| Churn Prediction | ||
| Cohort Analysis | ||
| Custom Metrics | ||
| Engagement Metrics | ||
| Health Scoring | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Usage Analytics |
Analytics & Reporting (13 vs 0)
| Feature | Retently | Totango |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (7 vs 3)
| Feature | Retently | Totango |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Customer Journeys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Playbooks | ||
| Survey Reminders | ||
| Webhook Events | ||
| Workflows |
Compliance (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Data Governance |
Customer Engagement (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Multi-threading |
Customer Feedback (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Survey Tools |
Customer Insights (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Customer Voice |
Customer Portal (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| White-label Portal |
Customer View (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Customer Timeline |
Data Management (5 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Antivirus Detection | ||
| Attribute Mapping | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Engagement (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Business Reviews |
Extensions (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Marketplace |
Feedback Management (2 vs 0)
| Feature | Retently | Totango |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (1 vs 0)
| Feature | Retently | Totango |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 2)
| Feature | Retently | Totango |
|---|---|---|
| API Access | ||
| Email Integration | ||
| REST API |
Learning (0 vs 2)
| Feature | Retently | Totango |
|---|---|---|
| Knowledge Base | ||
| Training Courses |
Mobility (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Mobile App |
Monitoring (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Customer Health Monitoring |
Notifications (1 vs 0)
| Feature | Retently | Totango |
|---|---|---|
| Email & Slack Alerts |
Performance (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Goal Tracking |
Productivity (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Task Management |
Reporting (0 vs 3)
| Feature | Retently | Totango |
|---|---|---|
| Executive Dashboards | ||
| Gainsight-style Scorecards | ||
| QBRs and Executive Summaries |
Resource Management (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Resource Planning |
Revenue Operations (0 vs 3)
| Feature | Retently | Totango |
|---|---|---|
| Expansion Revenue Tracking | ||
| Renewal Forecasting | ||
| Revenue Intelligence |
Security (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Role-based Access Control |
Segmentation (0 vs 1)
| Feature | Retently | Totango |
|---|---|---|
| Audience Builder |
Survey Channels (7 vs 0)
| Feature | Retently | Totango |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | Totango |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | Totango |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | Totango |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | Totango |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
Only in Totango (40)
Account Mapping
Real-time Alerts
Account Segmentation
Churn Prediction
Cohort Analysis
Custom Metrics
Engagement Metrics
Health Scoring
Performance Benchmarking
Predictive Analytics
Usage Analytics
Customer Journeys
Playbooks
Workflows
Data Governance
Multi-threading
Survey Tools
Customer Voice
White-label Portal
Customer Timeline
+ 20 more unique features
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