Retently vs Salesforce Service Cloud
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 0) and more integrations (19 vs 0). Starting price: Retently at $49/mo vs Salesforce Service Cloud at Contact Sales. Retently has 57 unique features while Salesforce Service Cloud has 0 unique features, with 0 features in common.
| Retently | Salesforce Service Cloud | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 0 |
| AI-Powered Features | 3 | 0 |
| Starting Price | $49/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 19 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 10% |
Feature Comparison by Category
Analytics & Reporting (13 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (7 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Data Management (5 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback Management (2 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (1 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| REST API |
Notifications (1 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| Email & Slack Alerts |
Survey Channels (7 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | Salesforce Service Cloud |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
Only in Salesforce Service Cloud (0)
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