Reputation.com vs Totango
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Reputation.com offers more features (48 vs 40) and more integrations (28 vs 25). Starting price: Reputation.com at $99/mo vs Totango at $3000/mo. Reputation.com has 44 unique features while Totango has 36 unique features, with 4 features in common.
| Reputation.com | Totango | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 48 | 40 |
| AI-Powered Features | 15 | 15 |
| Starting Price | $99/mo | $3000/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 28 | 25 |
| Shared Features | 4 | |
| Shared Integrations | 10 | |
| Data Quality | 74% | 70% |
Feature Comparison by Category
AI Tools (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| AI Review Response |
Access (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Mobile App |
Account Management (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Account Mapping |
Alerts (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Real-time Alerts |
Analytics (10 vs 9)
| Feature | Reputation.com | Totango |
|---|---|---|
| Account Segmentation | ||
| Churn Prediction | ||
| Cohort Analysis | ||
| Custom Metrics | ||
| Custom Reputation Score | ||
| Engagement Metrics | ||
| Health Scoring | ||
| Influencer Detection | ||
| Keyword Extraction | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Rating Distribution Analytics | ||
| Reputation Dashboard | ||
| Reputation Trends Forecasting | ||
| Response Time Analytics |
Automation (1 vs 3)
| Feature | Reputation.com | Totango |
|---|---|---|
| Customer Journeys | ||
| Playbooks | ||
| Scheduled Post Publishing | ||
| Workflows |
Competitive Intelligence (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (1 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Compliance Monitoring | ||
| Data Governance |
Content Management (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Review Photo & Video Support |
Customer Engagement (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Multi-threading |
Customer Feedback (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Survey Tools |
Customer Insights (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Customer Voice |
Customer Portal (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| White-label Portal |
Customer View (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Customer Timeline |
Customization (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Customizable Branding |
Data Management (2 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Attribute Mapping | ||
| Bulk Review Import | ||
| Data Export & Download |
E-commerce (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Amazon Review Management |
Engagement (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Business Reviews |
Extensions (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Marketplace |
Feedback (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Customer Feedback Loop |
Integration (1 vs 2)
| Feature | Reputation.com | Totango |
|---|---|---|
| API Access | ||
| Email Integration |
Integrations (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Yelp Integration |
Learning (0 vs 2)
| Feature | Reputation.com | Totango |
|---|---|---|
| Knowledge Base | ||
| Training Courses |
Localization (2 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (2 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (2 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Mobility (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Mobile App |
Monitoring (3 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Customer Health Monitoring | ||
| Review Monitoring |
Performance (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Goal Tracking |
Productivity (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Task Management |
Reporting (1 vs 3)
| Feature | Reputation.com | Totango |
|---|---|---|
| Executive Dashboards | ||
| Gainsight-style Scorecards | ||
| QBRs and Executive Summaries | ||
| Scheduled Reporting |
Resource Management (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Resource Planning |
Revenue Operations (0 vs 3)
| Feature | Reputation.com | Totango |
|---|---|---|
| Expansion Revenue Tracking | ||
| Renewal Forecasting | ||
| Revenue Intelligence |
Review Generation (2 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (4 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Local SEO Optimization |
Search Optimization (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Google Business Profile Management |
Security (2 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Enterprise SSO | ||
| Role-Based Access Control | ||
| Role-based Access Control |
Segmentation (0 vs 1)
| Feature | Reputation.com | Totango |
|---|---|---|
| Audience Builder |
Social Media (2 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Team Management (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| TripAdvisor Management |
Web Tools (1 vs 0)
| Feature | Reputation.com | Totango |
|---|---|---|
| Review Widget |
Unique Features
Only in Reputation.com (44)
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Sentiment Analysis
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
Customer Feedback Loop
Yelp Integration
+ 24 more unique features
Only in Totango (36)
Account Mapping
Real-time Alerts
Account Segmentation
Churn Prediction
Cohort Analysis
Custom Metrics
Engagement Metrics
Health Scoring
Predictive Analytics
Usage Analytics
Customer Journeys
Playbooks
Workflows
Data Governance
Multi-threading
Survey Tools
Customer Voice
White-label Portal
Customer Timeline
Attribute Mapping
+ 16 more unique features
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