Re:amaze vs Zoho Assist
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 23) and more integrations (11 vs 0). Starting price: Re:amaze at $29/mo vs Zoho Assist at Free. Re:amaze has 47 unique features while Zoho Assist has 23 unique features, with 0 features in common.
| Re:amaze | Zoho Assist | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 23 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $29/mo | Free |
| Pricing Tiers | 5 | 2 |
| Integrations | 11 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 60% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Administration (0 vs 2)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Bulk Deployment | ||
| Customization and Branding |
Advanced Support (0 vs 1)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Remote Camera Sharing |
Analytics (7 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Automation (6 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
Collaboration (1 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Team Presence |
Communication (5 vs 5)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Classic Chat Mode | ||
| Email, SMS, and Join Link Invitations | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Screen Sharing | ||
| Session Recording and Sharing | ||
| Status Page | ||
| Text, Audio, and Video Chat | ||
| Video Calls | ||
| Video Conferencing |
Compatibility (0 vs 1)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Cross-Platform Support |
Core Functionality (0 vs 2)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Remote Support | ||
| Unattended Remote Access |
Core Platform (1 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Shared Inbox |
Customization (2 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
Diagnostics (0 vs 1)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Diagnostic Troubleshooting Tools |
Forms (1 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Contact Forms |
Integration (3 vs 1)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Email Integration | ||
| SDKs, APIs, and Webhooks | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (1 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 2)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Mobile App - Customer | ||
| Mobile App - Technician | ||
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (3 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (1 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Quick Answers |
Scheduling (1 vs 0)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Office Hours |
Security (1 vs 2)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| Role Permissions | ||
| TLS 1.2 and AES 256-bit Encryption | ||
| Two-Factor Authentication |
Support Tools (0 vs 3)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| File Transfer | ||
| Multi-Monitor Navigation | ||
| Session Scheduling |
User Experience (0 vs 3)
| Feature | Re:amaze | Zoho Assist |
|---|---|---|
| No Download Required for On-Demand Sessions | ||
| No Installation for Technicians | ||
| Self-Service Portal |
Unique Features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
Only in Zoho Assist (23)
Bulk Deployment
Customization and Branding
Remote Camera Sharing
Email, SMS, and Join Link Invitations
Screen Sharing
Session Recording and Sharing
Text, Audio, and Video Chat
Video Conferencing
Cross-Platform Support
Remote Support
Unattended Remote Access
Diagnostic Troubleshooting Tools
SDKs, APIs, and Webhooks
Mobile App - Customer
Mobile App - Technician
TLS 1.2 and AES 256-bit Encryption
Two-Factor Authentication
File Transfer
Multi-Monitor Navigation
Session Scheduling
+ 3 more unique features
Want to build your own alternative to Re:amaze or Zoho Assist?
Analyze it with Reap