Re:amaze vs Xurrent
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Re:amaze offers more features (47 vs 41) and more integrations (11 vs 6). Starting price: Re:amaze at $29/mo vs Xurrent at Contact Sales. Re:amaze has 47 unique features while Xurrent has 41 unique features, with 0 features in common.
| Re:amaze | Xurrent | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 47 | 41 |
| AI-Powered Features | 9 | 15 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 5 | 5 |
| Integrations | 11 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 80% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
AI & Automation (0 vs 4)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| AI Automations | ||
| AI Virtual Agent | ||
| Intelligent Alerting & Routing | ||
| Sera AI |
Analytics (7 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Asset Management (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Service Configuration & IT Asset Management |
Automation (6 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflow Automation | ||
| Workflows |
Billing (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Managed Service Provider (MSP) Billing |
Change Management (0 vs 2)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Change Management | ||
| Release Management |
Collaboration (1 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Team Presence |
Communication (5 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Communication & Status (0 vs 3)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Automated Status Updates | ||
| Public & Private Status Pages | ||
| Status Pages |
Core Platform (1 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Shared Inbox |
Customization (2 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Custom Hosted Domain | ||
| Customizable Email Appearance |
E-Commerce (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Web Store |
Facilities Management (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Facilities Management |
Feedback & Analytics (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Customer Feedback |
Financial Management (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Financial Management |
Forms (1 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Contact Forms |
HR Management (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| HR Management |
IT Operations (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| IT Operations Management (ITOM) |
Incident Management (0 vs 4)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| AI RCA & Postmortems | ||
| Coordinated Incident Response | ||
| Incident Management & Response | ||
| Problem Management |
Integration (3 vs 2)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Email Integration | ||
| Integrations | ||
| Service Integration and Management (SIAM) | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (4 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Knowledge Management (0 vs 2)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Knowledge Management | ||
| Scaleable Knowledge Base |
Marketing (1 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Monitoring (4 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (3 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Portal (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Self-Service Portal |
Portfolio Management (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Portfolio Management |
Productivity (1 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Quick Answers |
Project Management (0 vs 2)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Project Management | ||
| SCRUM and Agile |
Reporting & Analytics (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Analytics & Reporting |
Resource Management (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Reservations |
Risk Management (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Risk Management |
Scheduling (1 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Office Hours |
Security (1 vs 0)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Role Permissions |
Security & Collaboration (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Account Trusts |
Service Management (0 vs 5)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Enterprise Service Management (ESM) | ||
| Service Continuity Management | ||
| Service Desk | ||
| Service Hierarchy Browser (SHB) | ||
| Service Level Agreement (SLA) Management |
Time Management (0 vs 1)
| Feature | Re:amaze | Xurrent |
|---|---|---|
| Time Tracking |
Unique Features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
Only in Xurrent (41)
AI Automations
AI Virtual Agent
Intelligent Alerting & Routing
Sera AI
Service Configuration & IT Asset Management
Workflow Automation
Managed Service Provider (MSP) Billing
Change Management
Release Management
Automated Status Updates
Public & Private Status Pages
Status Pages
Web Store
Facilities Management
Customer Feedback
Financial Management
HR Management
AI RCA & Postmortems
Coordinated Incident Response
Incident Management & Response
+ 21 more unique features
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